Commonly Available Job Positions at Climate Control Service Experts Heating & Air Conditioning in Mobile Positions at Service Experts Heating and Air Conditioning General Manager The General Manager is in charge of directing and arranging all activities of a Service Experts Heating and Air Conditioning service office. The General Manager manages the P&L, steers sales, and provides guidance to all staff and processes for the office. Service Technician The Service Technician conducts diagnostic, service, and/or maintenance work on residential and/or commercial heating, cooling, and related equipment and accessories. The Service Technician corresponds with residential and/or commercial customers to respond to their questions, resolve problems, and verify complete customer satisfaction. The person in the role also promotes products and services to customer and works under the guidance of the Field Supervisor or General Manager. Installation Technician/Installation Helpers The Installation Technician conducts heating, ventilation, and air conditioning equipment and accessory installation and start-ups on residential and/or commercial sites. The individual filling the position also completes installation and service on inside air equipment and accessories, as well, and has the ability to comprehend controls and wiring plans and schematics. Customer Service Specialist The Customer Service Specialist manages customer questions, concerns, and billing issues with the highest degree of courtesy and professionalism to resolve customer concerns with a one-call resolution. The Customer Service Specialist is also charged with helping with day-to-day running of the Service Experts Heating and Air Conditioning service office. Dispatcher The Dispatcher, abiding by company radio and pager processes, dispatches calls to Maintenance Technicians, Installers, and Service Technicians. The individual in the position also corresponds with the customer to ensure the customer is informed of scheduled appointments, respond to inquiries, and to help resolve issues. The Dispatcher strategically plans and routes the most ideal technicians following established company procedures.