How to Fix Your Nest Thermostat When it Won't Respond

January 18, 2016
If you purchased the Nest Thermostat you probably heard about the recent problems and may be living in fear of losing your home’s heating abilities in the dead of winter.

But fear not!

Nest Support has published an informative page with the very convenient title “What to do if your Nest Thermostat has become slow, unresponsive, or won’t turn on.” Obvious, much?

For more detailed instructions, please visit Nest Support page. For a more basic summary, keep on reading:
Nest Thermostats that were updated at the end of 2015 or beginning of 2016 to software version 5.1.3 or later have been having some issues, including becoming unresponsive, not effectively charging the battery, or going down completely. Nest says to try recharging and restarting your thermostat to resolve the issue and get it up and going again.

Symptoms of this glitch include the following:
  • the thermostat not working in the Nest’s mobile app and disconnected from the Wi-Fi
  • the thermostat alerts you that the battery is low and it needs to turn itself off
  • the thermostat’s animated features are slower than usual
  • the thermostat shows a message saying, “Please remove the thermostat from its base, then reattach it;”
  • the thermostat’s display won’t light up and unresponsive (you may also have a blinking red or green light above the display)
  • the thermostat can’t control the corresponding heating and cooling system(s)

If your Nest Thermostat is on but you can’t control it or it’s slow, try manually restarting it and turn the thermostat off and then back on again. If your Nest Thermostat is off and won’t turn on, take the thermostat off the base and charge it using a a USB charger plugged into the wall or a computer.

ATTENTION: Do not try to power on or off your thermostat while it’s still connected to a computer for charging. (They didn’t go into detail why, but if Nest says don’t do it, DON’T.)

After around 10 minutes of charging, unplug the Nest Thermostat from the USB charger. If the component has turned on while charging, shut it down and then turn it back on again, manually restarting the thermostat. Once it has fully restarted, plug it back in to reach full charge. After another 60 minutes of charging, unhook the Nest Thermostat and reconnect it to its base.

You should be ready to rock and this point, but again, for more completed instructions and information, please see Nest Support.

If you have tried both of these processes and the Nest Thermostat is still having issues, you will need to bring in some experts. Enter us! If Climate Control Service Experts Heating & Air Conditioning set up your Nest Thermostat, please feel free to call us at 251-202-7503 or schedule an appointment online. If your Nest Thermostat was not installed by Climate Control Service Experts Heating & Air Conditioning, please connect with Nest Support here.

Additionally, do not let this situation concern you about your Nest’s reliability. By owning and properly operating Nest, your thermostat is really saving money for you all hours of the day. When set it up correctly, Nest intelligently learns your lifestyle, then adapts your heating and cooling use to optimize energy savings constantly, which typically results in payback within the first year. And, Nest is still one of the only thermostats under $300 on the market that does this. So don’t let one complication get you down. You were smart to invest in a Nest, because a smart thermostat is still one of the leading investments in your home that you can make.
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