When your air conditioner breaks down on a steamy summer afternoon, you need fast repair services that you can depend on. But with so many companies claiming to offer the very best AC repair services in North America, how do you know which is the right choice for your home? Follow these 10 tips when choosing an HVAC repair company to help you feel confident about the service provider you select.
1. Read Customer Reviews
Many homeowners kick off their search for an air conditioner repair company on the internet. While you’re surfing the web, be sure to look at feedback from past customers who’ve shared their experiences—from people who’ve had both good and bad experiences. Look for companies with a high overall rating and take the time to read both positive and negative reviews so you understand what to expect.
2. Ask for Recommendations
Word-of-mouth referrals from friends, family or colleagues are valuable when looking for an AC repair service. Figure out which companies the people you trust have hired for HVAC repair in the past and whether they had a positive experience. This firsthand information and the opportunity to ask specific questions can help you make an educated decision when selecting a service provider.
3. Know the HVAC Repair Company’s Service Area
A particular company may be the best in the business, but it doesn’t matter if they don’t service your area. Some companies have a limited service area or charge extra fees for going on service calls outside their normal coverage area. Ask if your street address is included in the company’s service area. If not, find out if they’re able to come to you for an additional charge. Thoroughly weigh your local companies before deciding to pay extra for an out-of-area AC repair company.
4. Find Out About Emergency Services
Air conditioners tend to stop working at the most inopportune times. Choosing a company that provides emergency services is crucial if you need punctual, reliable assistance on a Friday evening or a holiday weekend. Search for “after-hours,” “24/7” or “emergency services” on the company’s internet site, and inquire if an extra fee applies for service calls outside ordinary business hours.
5. Check for HVAC Industry Certifications
Certifications signify a company’s dedication to excellent craftsmanship and professionalism. Try to find an HVAC repair company that has certifications such as North American Technician Excellence (NATE) or Advanced Certified Expert (ACE) to illustrate that the company follows industry standards and that their repair specialists are trained and knowledgeable.
6. Make Sure the Company Is Licensed, Bonded and Insured
Before entrusting your home's AC repair to just any professional, verify that they are licensed, bonded and insured. A licensed company has met the appropriate permitting requirements to operate legally in your state. Bonding means the company is financially backed in the event of a claim, and insurance protects you as a homeowner in case of accidents or damage to your property during the repair. Require proof of licensing, bonding and insurance to confirm you’ve found a legitimate and reliable company.
7. Ask About the Company’s Experience
A company with a long track record of providing quality service most likely has the experience needed to handle complicated HVAC breakdowns. Find out how much time the company has been in business. Then, ask a tech whether they have previously tackled the problem you need addressed. This kind of experience is vital to ensure consistent, effective and professional service.
8. Assess the Company’s Communication and Customer Service
Excellent communication is vital when dealing with any company. The HVAC repair company you bring into your home should be responsive, attentive and able to answer your questions. Try to find evidence of employees going the extra mile in the online reviews you read and pay attention to how you’re treated when you reach out about a repair.
9. Compare AC Repair Estimates
Obtaining several quotes helps you identify a company that offers competitive and honest prices. Be wary of companies that come up with low-ball estimates, as these companies may cut corners to keep prices very low or tack on hidden fees at the end. The most trusted companies provide detailed and transparent quotes up front, ensuring you understand the full cost of repairs before work begins.
10. Evaluate Warranties and Guarantees
Reliable service providers guarantee their work and provide warranties for your peace of mind. Such coverage demonstrates quality assurance and helps you move forward with confidence. A mix of parts, labor and service warranties is best, and you can’t go wrong with a 100% satisfaction guarantee.
Contact Our Reputable AC Repair Company
Selecting a good HVAC professional doesn’t have to be overwhelming. Service Experts is a national business with hometown heart, ready to serve you with affordable prices, 24/7 emergency support, ACE-certified technicians and your total satisfaction guaranteed. The next time your malfunctioning air conditioning unit threatens to interrupt your comfort, contact a Service Experts office near you and schedule qualified AC repair services in Mobile.