Service Experts of Raleigh Helps Man Go Above and Beyond for His Neighbor

June 29, 2016

This past May, Service Experts Heating and Air Conditioning of Raleigh accepted a call from a gentleman named Jimmy from the Raleigh area who told us about a special project he was working on for his neighbor Kyla.

Kyla Tracy is a sweet nine year-old girl who was born with Osteogenesis Imperfecta, sometimes referred to as brittle bone disease. She uses a wheelchair to get from one point to another and her residence was not wheelchair accessible, mainly due to the size of the wheelchair. When Jimmy realized the situation, he thought about remodeling the Tracy family’s home to make it entirely wheel-chair compatible. However, due to the age of the home, the task was going to be more work than he first thought. Not yet defeated, Jimmy decided to try transforming the Tracy family’s carport into a wheelchair compatible mini-suite, which would include Kyla’s own playroom, bedroom, bathroom, and kitchen area.

Thrilled to have a working plan, Jimmy began contacting local home service groups, including building supply companies, plumbers, and electricians and all of them said they would be thrilled to help and provide services and supplies. He contacted Service Experts of Raleigh for the heating and AC part of Kyla’s new apartment. Our Service Experts team members went over to ask more about the project and were in awe of how smart and kind Kyla was and they knew they had to help.

Kyla’s father, Jared Tracy, said he expected to pay for the $12,000 heating and cooling systems for his daughter’s new living area, but with the help of Lennox and RE Michel, Service Experts was able to present Kyla’s family an invoice printed with the following:

“We’re more than honored to present you with a total HVAC (heating and air conditioning) system at not cost as long as we can all have a hug.”

The employees at Service Experts of Raleigh were thrilled to help provide such an incredible girl with a much-deserved place for her to live that accommodates her wheelchair and allows her to move around safely and efficiently. The work isn’t done yet, though. The Tracy’s are trying to purchase a wheel-chair compatible van to better transport Kyla and her family. To read more or to contribute to the family’s van, please visit their GoFundMe account.

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