When you need heating, air conditioning or plumbing services from Climate Control Service Experts, you will pay for the trip charge and a diagnostic fee individually. Many companies you’ve worked with in the past may have combined the trip charge and diagnostic fee, but we believe we can provide you with even more value by keeping them separate.
What Exactly Is a Trip Charge?
A trip charge handles the cost for a qualified plumber or HVAC technician to stop by your home. Sometimes called a service call fee, this cost is the base rate for sending our technicians, equipment and expertise to your front door. If you would like to avoid trip charges in the future, you can look into joining one of our membership programs.
What Is a Diagnostic Fee?
The diagnostic fee covers the services needed to find the root of a problem. In plumbing, this can include scoping. For HVAC repairs, it could involve taking a look at the inside of your unit. If you prefer to use Climate Control Service Experts for the repairs, the diagnostic fee would be rolled into the repair bill. But bear in mind, you will be charged for the diagnostic services alone if you don't.
What Is the Difference Between a Trip Fee and a Diagnostic Fee
Generally speaking, a trip fee covers sending the plumber or HVAC technician to your residence, while the diagnostic fee encompasses all the work related to assessing the issue and coming up with a plan for repairs. If you pay for repairs, you shouldn't notice the diagnostic fee as it'll be included with the cost of the repairs.
Why Are Diagnostic Fees and Trip Charges Separated?
Some other plumbers and HVAC companies charge one fee for both the trip and the diagnostics. Rather than charging you for two services together, we opt for two distinct fees. This allows us to price our services in the fairest available manner.