What Are Trip Charges and Diagnostic Fees?
When you are looking for heating, air conditioning or plumbing services from Service Experts Heating, Air Conditioning & Plumbing, you will pay for the trip charge and a diagnostic fee independently. A number of companies you’ve called in the past may have combined the trip charge and diagnostic fee, but we think we can offer greater value by separating the two.
What’s a Trip Charge?
A trip charge covers the cost for a certified plumber or HVAC technician to stop by your home. Occasionally called a service call fee, this cost is the base rate for delivering our technicians, equipment and expertise to your front door.
What Is a Diagnostic Fee?
The diagnostic fee pays for the services needed to find the root of a problem. With plumbing, this can consist of scoping. For HVAC repairs, it might involve examining the inside of the cabinet. If you prefer to use Service Experts Heating, Air Conditioning & Plumbing for your repairs, the diagnostic fee is rolled into the repair bill. But bear in mind, you’re charged for the diagnostic services alone if you do not.
What Is the Difference Between a Trip Fee and a Diagnostic Fee
Generally speaking, a trip fee covers sending the plumber or HVAC technician to your home, while the diagnostic fee addresses all the work involved in evaluating the issue and coming up with a plan for repairs. If you’re paying for repairs, you won’t notice the diagnostic fee as it’s rolled into the cost of the repairs.
Why Are Diagnostic Fees and Trip Charges Billed Individually?
Many plumbers and HVAC companies will charge a single fee for both the trip and the diagnostics. Rather than charging you for two services at once, we opt for two individual fees. This helps us to price our services in the fairest possible manner.
