"We were headed out of town and asked for service asap and within 20 minutes the technician was at our home. Couldn't ask for a better response! That's why we stick with ..."
"I was given a choice, Replace the 17 yr old system for about $4000+ or replace the fan motor for $550. After much thought I decided to replace the fan motor and hopefully..."
"Gene was very prompt/professional"
"Great connection with the tech.He explained everything as he wen through the service."
"Technician came in went to work, was very friendly but got the job done in a timely manner. But no one is perfect and there is always room for improvement so I give a 9"
"Excellent service by a very personable and efficient technician. This was the 2nd time he serviced and both times were with excellent results.
By the way, I did not k..."
"Gene is a very professional, polite, and knowledgeable man."
"Professionalism was displayed along with friendliness and genuine care!!!"
"Rusty Jones was very knowledgeable and helpful."
"The technician did his work in an efficient and effective manner."
"Brandon arrived promptly after his call. Was very professional. Advised me of burnt contacts on the contactor which I chose to wait until it failed for replacement. D..."
"MY UNIT WAS TAKEN APART AND NOT PUT BACK"
"The best tehnician we have run across, very friendly, professional and knowledgeable!!!!!"
"Tech was courteous and polite. Performed job very well."
"This was an after-hours service call. Within a few minutes of our service request, Brent called to let us know he was on his way and the approximate arrival time. He wor..."
"Roman was a very nice young man, and did his job in a professional manner. "
"He was on time and was very pleasant."
"No explanation about the new system, another vent was added not sure why, no explanation how to maintain unit. No information was provided after the install. Technicians ..."
"Salesman came with technician. He was not interested in fixing unit only trying to sell another unit. Considering it is a relatively new unit that was installed by your c..."
"My call was made in the late afternoon, but the tech arrived within 30 minutes and had things fixed in another 30 minutes."
"Technician was nice and thorough. He checked everything!"
"He did a very thorough job of checking/testing the A/C unit inside and outside the home."
"Brent gave up his day off to repair my AC. He was knowledgeable, professional AND courteous. "
"extremely knowledgeable and efficient. survived several trips into a hot attic---never complained!!"
The technician provided excellent service and information in order to solve a problem."
"He did a very professional job."
"The service was great and the air conditioning does well."
"came at the specified time and did the job satisfactorly."
"In the past I have gotten more detailed inspection out line in written and this inspector smelled. "
"Gene got right and got it quickly"
"Excellent service. Friendly and knowledgeable tech."
"The technician was professional, cordial, and efficient. "
"Tech was very efficient and helpful and friendly"
"Your technician found the problem and fixed it."
"GENE WAS EXTREMELY THOROUGH"
"Gene Anderson was very helpful and proffessional. He's an expert."
"Gene Anderson, the technician was outstanding"
"The Technician was very knowledgeable, was on time, completed
his work without delay, cleaned up when he was finished and
even carried my old filter with him to discard..."
"The technician was very knowledgeable and gave us different options to fix our problem."
"Excellent service. Techs were courteous, worked fast, and keep me apprised of the job they were doing. I am very pleased. Thank you1"
"Donny is thorough, attentive, courteous--just a nice person to be with."
"The technician - Justin Reid - was very thorough and customer friendly."
"because I only give the middle value"
"They responded and resolved my problem quickly and efficiently. The servicemen were all friendly and professional. "
"the first tech;couldn't find the leak;but knew how to charged me 193 bucks for his services;don across the street knew what the problem was and fixed it.the wiring in the..."
"We have had more thorough check ups in the past."
"Johnny-on-the-spot. Very professional and obviously very qualified and efficient.
Very good service and everything went well. "
"tech was pleasant, helpful and explained everything"
"technician was very proficient in his job and cared about customer service and always through every check he informed me what he was doing and also had me watch what was ..."
"The scheduled maintenance was done with no problems. After the technician left, we had to call back because upstairs unit was not cooling. A different technician came and..."
"Justin Reid is my service technician. He has done an outstanding job of my Spring maintenance. He is very knowledgeable, friendly, and professional. He checks everythi..."
"Very Dependable Service..."
"The service expert called us before coming, arrived on time, and was very polite and professional"
"He was very professional and did his service effient."
"The technician came in and went right to work and checked the inside and outside units. cleaned the inside filter also."
"Pleasant repairman, felt comfortable with him in the house and also leaving him alone in the house- unsupervised"
"Service expert very professional."
"The technician was very friendly and competent."
" Jerry was very professional walk-through with you step-by-step while he was doing his service .."
"He was very friendly and courteous and helpful. "
"Very professional, very efficient with his time, very courteous and polite"
"Satisfied with having my Air on but not satisfied with the support from the Technician. I was quoted a price for a part only for $429.00. I checked five other local place..."
"Justin never gave up on finding our problem! Absolutely the most dedicated technician we have experienced working on our AC. We have been dealing with this issue for sev..."
"Gene was very pleasant. He is a people person and yet he was very professional. He was punctual presented himself with pleasant attitude"
"The tech was very through and competent."
"Mr. Anderson was prompt, professional, knowledgeable, and friendly. "
"Had no problems. Always good service for many years. Will recommend to all who needs it. My house is sold and I rent now."
"Justin is a very polite and friendly young man. He came in and got busy taking care of the problem. Justin explained what the problem was and showed me the part to be r..."
"Ultimately, the problem was resolved. The ordered part did not solve the problem. The technician had to go back to the office to secure another part that was in stock. ..."
"The technician caused my System to freeze up and I had to call for emergency repair that night. He was unprofessional-took a personal call to make plans after work while ..."
"Justin was very thorough in his assessment. He made me aware of everything he did and made heplful suggestions. very polite and respectful."
"tech went right to work. handled inspection professionally. asked me if there were any concerns."
"On time, excellent service, friendly and informative"
"He did things that no other "expert" has taken the time to do."
"Gene Anderson was very knowledgeable, polite, and quickly resolved my problem, as well as help getting me set up on a program."
"good job, explained everything, helpful"
"Technician very thorough and explained everything he did in detail"
"The technician was very courteous and professional."
"Gene was prompt, friendly, knowledgeable and thorough in his inspection of our a/c unit at it's annual inspection."
"I did this last week, and I'm not happy about doing it again. So will give you all 4.
"He was on time and polite, and checked out my unit, and confirmed the light system in the attic had controlled the mold, etc. "
"I usually give a 6, never a 10."
"Techinician was on time very pleasant. went right to work up stairs. Showed my wife and I a picture he had taken of the unit and showed a possible build up of mold. he ga..."
"the technician was very professional he knew his skills answer all questions. "
"Tech was knowledgeable, efficient, and cleaned his work area."
"Very nice technician. Very helpful. "
"He was efficient and polite, and all checked out well."
"He gave me excellent service, very good advice, and was very professional in all ways!"
"great service but they charged 432 dollars for a part I can buy for 50 dollars, that's on top of the 125 dollar service charge"
"tech was on time and completed job in professional manner"
"prompt, accurate and careful service"
"Polite. Punctual. Thorough. Knowledgeable. "
"They know their business and get it done."
"The Tech was Professional and friendly."
"Justin our tech. was very professional in doing his job. We have used Climate Control for 25 years and they have always given us great service.
"The Technician was friendly and able to answer any concerns about our unit."
"The technician was pleasant and efficient. "
"Service was done promptly & I had heat back on very soon after calling. Thanks!"
"He checked my heater thoroughly. He wasn't able to check my ac as thoroughly."
"THE SERVICEMAN DID ALL NECESSARY CHECKS"
"Tech was very friendly and knowledgeable. was on time "
"Prompt and courteous service."
"Donnie and all of your technicians are always very courteous and knowledgeable about their job. I have been doing business with Climate Control for approximately 17 years..."
"Installers good but Rusty the sales rep was disappointing on info about rebates & following through to get them"
"They tech was very nice and thorough."
"Mr. Bolen checked the unit thoroughly, did his work in a professional manner and was very polite in answering questions. I was very satisfied with his work.
"GENE IS SO KNOWLEDGEABLE AND HELPFUL"
"Tech was very personable,knowledgeable, good work ethic, approachable. I felt comfortable having him in my home."
"Tech was very professional and very thoroughly"
"Came on time, did his work and left"
"Tech explained each step and measurement."
"Technician was very polite and knowledgeable."
"I was happy with the service"
"Service Tech performed this service VERY well and was thorough. "
"Tech was very courteous and thorough. Offered helpful advice about attic access covers."
"professional service at a reasonable price"
"Agent arrived on time as scheduled, was courteous, went about work in an efficient effective and satisfactory manner. "
"tech was efficient; he handled the inspection professionally."
"Steve & his crew were very Courteous, Efficient, and Professional.
(Sorry for the delay in sending this.)"
"Young man on time, nice and mannerly, seemed to know what he was doing although this was his first time here. "
"Dustin is the answer. Customer service ranks very high with me and Dustin definitely exhibits it. "
"Equipment was in good shape and identified as such"
"tech did a complete check and cleaning. he was extremely personable"
"There was no cost because of my maintenance agreement."
"The tech was very professional and explained everything very well. "
"Justin was courteous and called before he arrived. He explained what he was doing. "
"tech checked and cleaned all of the equipment in a timely manner. He told me what had been done and answered my questions. He was very polite and friendly. "
"Work was done professionally."
"Response was quick on a weekend. Tech was very helpful in getting equipment running and operational."
"He show me a problem and corrected it"
"Fast service late at night "
"We had 3 jobs done: 1-Clean downstairs air ducts; 2-Add attic insulation; 3-Replace upstairs air ducts. The #3 crew taped, instead of installing correctly, the panel box...."
"He looked like he knew what he was doing."
"Technician was thorough, polite"
"Tech was knowlogible, communicated Wei, and resolved the problem professionally."
"Very quick response, quick fix of problem, very knowledgeable representative"
"Very nice tech, very thorough in checking our system. "
"Because They Come In And Show Respect To Me And My Home,The Technician Arrived Within The Promised Time And I Like That. "
"He solved the problem in a resonable amount of time. It "
"Everyone I had contact with were very friendly/professional. The technician has been to our house before and always does a great job. He explains what he's doing and wh..."
"quick, efficient, knowledgeable service that solved our problem"
"Very informative and pleasant. Got the job done without disturbing my work. Answered any questions I had."
"Very prompt, knowledgeable, courteous service"
"Extremely fast response time and the technician that came out was very professional, courteous, and knew his job like none other. Dustin went the extra mile and explained..."
"Prompt and courteous technician"
"Dustin called to say he was on his way and was very professional."
"Great service and personable technician."
"Jerry, the service technician was phenomenal. Very good customer service."
"the tech was very good;he turned my AC up 2 degrees;he said my attic needed more insulation;and since I was selling the house ;let the next owners do it,over-all great jo..."
"The technician was very efficient and went about his work in a very professional manner. Reassured me that everything was in goof, working order before he left."
"Technician was on time, courteous, efficient and careful. "
"technician was very knowledgeable and polite"
"Very professional, polite, efficient"
"We called Climate Control because we thought we had an overflowing AC pan causing a leak in the den ceiling. The technician quickly diagnosed the true problem, which was ..."
"Technician was pleasant and polite."
"Tech was very friendly and explained everything he did."
"Excellent service, on time, efficient and thorough"
"Very nice and professional"
"Gene has been to our home 2x now and does an amazing job! He goes above and beyond. I will continue to use Climate Control and request him every time!"
"Technician was professional, knowledgeable, courteous, friendly and answered my questions."
"Very professional. Explained reasonings and recommendations. Was not pushy to make a sale or upcharge"
"The checkup of our air system was well done."
"Technician is knowledgeable, professional, friendly, and courteous. "
"The tech was very friendly, professional and knowledgeable."
"The technician called to let me know he was on his way. He was prompt and very courteous."
"The service technician was very courteous and appeared to do a thorough job. I was pleased that there were no issues with the unit, which was purchased from Climate Contr..."
"Great service. Great attitude of technician"
"The technician was on time and performed the service competently."
"Ryan was thorough in his analysis of the AC unit"
"Quick, thorough, and explained everything well."
"Jerald was friendly and thorough in his inspection. However, he pointed out a few areas where I would need major work completed. He said I would need to get a quote for..."
"The technician was on time, checked our unit and found a problem. The evaporator coil was leaking. He called his office to make sure they had one in stock and under warra..."
"The technician was courteous and efficient. "
"Gene was friendly knowledge and professional "
"JUSTIN was polite and performed all tasks to my satisfaction"
"Tech was on time, friendly and professional."
"Donnie is a professional, one of 2 techs who have serviced my house for 30 years... He knows my system and house and has our confidence. "
"Because we feel he did a good job."
"Very professional, knowledgable, friendly"
"Quick excellent service"
"Very courteous technician who took the time to do a thorough inspection and cleaning. "
"Justin was very quick to come to my home and knew the problem right away.He had the air conditioner fixed quickly! "
"He did a good job and was very helpful"
"The technician was very professional and knowledgeable. "
"I am very pleased with the promptness and courteous service we have received"
"Professional, On time, Thorough"
"Tech was very friendly and checked everything thoroughly. "
"I always stay close to the middle, because I do not like this kind of test."
"Always a great service with knowledgeable techs."
"Very polite and professional"
"professional well mannered, courteous"
"Donald was efficient, friendly. and professional."
"tech was knowledgeable -answered questions-made suggestions. he worked our job and completed it in a timely manner."
"Courteous, prompt, knowledgeable."
"On time, polite, and very professional."
"Service rep was very knowledgeable and thorough in explaining everything to me. Diagnosed a problem I didn't know I had and got it taken care of.
"On time arrival, pleasant demeanor, efficient service and took time to assure that I understood recommendations."
"They came, did what was expected, and left."
"He was nice. He came on time and he did not stay long. He gave me some a/c filter tips. The only thing that I did not like was your rescheduling my appt a couple of time..."
"The technician was very professional, helpful and friendly!!!!"
"Great customer service, very professional and was able to identify he worked for Climate Control. "
"The tech was very professional and polite"
"Tom came to our house in a timely manner took care of our problem in minutes and smiled the whole time even though its 3days before Christmas & it was raining horribly"
"Technition was professional, friendly, courteous and answered all of my questions confidently."
"Because the technician was so friendly and helpful. Even though he was not able to find any leak in my unit today, he explained it is possible there is a small leak that..."
"Justin was by far the most meticulous serviceman that has ever come to our house. Very thorough inspection!"
"Honesty is the best policy. Our upstair heater was not working properly.Your service person told us motor is bad need to be replaced which will coast above $ 500. We also..."
"Technician was on time and friendly."
"Donny was on time, was courteous and friendly, inspected the unit thoroughly, and we feel confident in his work."
"Tech did a very through test on my system "
"Very knowledgeable technician "
"He was here in the appointment time and provided the necessary service. He did not try to sell us service we did not need or replace parts that were not broken."
"Generally very prompt and courteous"
"I don't believe the technician checked the unit outside. He just checked the inside unit"
"The tech was on time, worked quietly, and was friendly."
"Arrived on time and completed work in timely manner"
"Great Service...great service guy"
"1st time he came to the house, would have preferred somebody already familiar w/us and our unit."
"very impressive service tech"
"Didn't think the technician was as thorough or as knowledgeable as Randy Diamond, our former technician. I had every confidence in him and could rely on his work."
"The dispatcher schedule the service for 2016, not 2015. The manager did not call me until late in the day after the service was completed. The service was about 2 to 3 ..."
"Technician arrived within appointment time. He kept me informed about his findings and what he was doing. He resolved the problem to my satisfaction. He conducted himse..."
"Was on time. Was courteous. I believe he did a very thorough inspection of the three units."
"he is always polite, friendly and knowlegable"
"Tech was very friendly, helpful and paid attention to detail"
"Excellent Service, as always..."
"The Service Technician arrived early within the appointment time. He was friendly, and polite. He conducted himself in a very professional and respectful manner. He ke..."
"Very polite tech, as far as I know, very knowledgeable, and respectful of property. also prompt."
"The service tech was polite and courteous He was quick and efficient. Covered all the issues. "
"I would of gave a 1 considering my appointment was from 2:00 to 4:00 and I took off work to be at my house and the tech didn't arrive till 7:00 PM, but the tech did a goo..."
"Always receive good service from you, have had you check my heating and air for many years and thank you for the good service"
"Tech was very professional."
"Technician was professional, friendly and knew his stuff"
"Tect knows his job well, he was helpful with my questions."
"Jeremy was very professional, took his time in servicing our equipment, and then took time to explain a repair that was needed, along with suggestions on repairs/replacem..."
"Because he did a good job"
"Took the time to do a very thorough preventive maintenance service. Obviously very knowledgeable. "
"Professional and on time. "
"Because service man was pleasant, attentive to his job, took time on each time he came into house to cover his shoes. and answered questions in a manner in which one not ..."
"Work done timely efficiently professionally "
"The technician arrived when scheduled, he explained my service to me and he was very helpful and friendly"
"Everything was timely & efficient"
"Professional, friendly service."
"I feel that the technician performed an excellent job."
"Jaylon was courteous, friendly, explained work to be done and as he was doing it, and did so using non-technical words unless he explained what they were and did. He arr..."
"Technician was very knowledgeable, and was able to provide multiple solutions to the problem. He gave us the pros and cons of each fix."
"The technician checked both outdoor & indoor pieces of the A/C-Htg unit. He found everything to be working properly. He installed the UV bulb which was due to replaced ..."
"I have used your company for many years and your service has always been very good. "
"He was very professional, knowledgeable, friendly."
"Efficient, Courteous, Knowledgeable,
Thorough, Answered any questions I might have"
"The person came at a great time for me and did what he needed to do and was polite and all. Did just fine"
"He was on time, polite and informative about what needed to be done."
"My technician Brendan was very kind,courteous and knowledgeable. He always informed me exactly what he was doing. "
"Kendrick was efficient, knowledgeable and personal. Did a great job."
"Jeremy was so polite.
Wrote more on the ticket than previous technicians did."
"Norrell always sends top notch technical representatives to service our equipment. Brendon was no exception to this. He did a great job."
"liked the young man who came out to my house"
"Courteous and professional technician"
"I had no problems with service man.
"He explained many things to me I had not understood before. He was courteous, friendly and very patient with this senior citizen. In all the years I have been with your c..."
"The technician was very nice and helpful, he explained to me what was happening with the unit and explained what he was going to do to fix the problem. He also did not l..."