Climate Control Service Experts Reviews

"Tech was extremely helpful."

"On time as schedule. The two men was very professional and courteous."

"Service tech was punctual, polite, and clean"

"he was professional and thorough"

"Kind,courteous, and very professional"

"The technician contacted me in a timely manner and performed the service in a professional and efficient way."

"Promo parts replacement and works good now."

"competent, friendly"

"Tech knew his job. Most efficient. Arrived at 9:25 for a 10:00 to 12:00 window. Was polite and friendly."

"I appreciate Crystal for scheduling our service appointment and calling ahead when technician was headed our way. Josh was polite and friendly and very knowledgeable about hvac systems."

"Great customer service and answer any questions I had. Made sure I understood and educated me on the new thermostat"

"They are always professional."

"While the technician checked the system for the elusive problem everything seemed to be in order. The run capacitor was checked and found to be in tolerance. He did add a small amount of freon but felt that was also not significant. This problem has occurred 2 previous times but seem to be a year or so apart."

"Professional"

"Prompt service, friendly and knowledgeable tech"

"It was great except they forgot to wrap the low voltage wire on the heat pump. The task was on the work order."

"Technician was very competent"

"Very professional and courteous"

"Service on local level is great! Call center is horrible, person I first talked to I couldnt understand then when we were almost finished, call was dropped on her end. Called back and was very pleased with the person I then talked to, no problems. The call center should be a local person."

"Prompt, thorough, good explanations."

"Solved our problem"

"Technician was very informative"

"justin very professional and know his job."

"Got the A/C functional and diagnosed problem, ordered part"

"Because I am not new to this company, and they have always been there for us"

"Technician was prompt, courteous, very knowledgeable and thoroughly inspected our ac/heating unit. Excellent service! A+"

"Good service"

"Friendly technician, arrived a bit early (we received notice that he was coming early!), and he was thorough and fixed the problem."

"Courteous and got the job done."

"The effort he took to look up the parts I neededget it in a timely manner and Returning to install"

"He is a very sharp tech."

"The technician was very knowledgeable, helpful, and has personality. I'd recommend him any day of the week."

"Gene does an excellent job. He is on time and knowledgeable about the product. Answers any questions and explains what he has done with the unit that day. Very polite too."

"technicians are very friendly and get the work done."

"Mr Gene is very thorough and professional."

"They were on-time, very courteous and professional."

"Tech was very helpful and knowledgeable"

"Everyone, including office staff, were professional in every way. The lady who set our appointment kept in communication, everyone showed up on time, phones were answered when I called, the installers (David and Trevor) did a great job, cleaned up well after themselves, and were really nice."

"reliable. local"

"I was quoted a price by phone without looking at the the attic."

"Promp and thorough job"

"If the technician knew the system had more damage should have fixed entire unit at that time I am a disabled veteran on a fixed income money is really tight"

"prompt service and very helping to our needs."

"Timely and very professional service."

"Shelton was a very good tech."

"Technician was knowledgeable about the job on hand."

"Resolved cooling issue promptly and we were not charged as the issue was deemed under warranty."

"I can already notice the results of the work"

"I've been a customer for a long time. The people I deal with are very courteous, polite and willing to help. The technician, Jerry Bolen, is very polite, efficient in checking the unit, and doing the services needed. I am well pleased!"

"Gene is the best He is thorough and I trust him."

"Friendly, knowledgable and efficient service."

"Great job every time. That is why I will always ask that he come to our home."

"On time, called before arrival, did a thorough job."

"The technicians were great and helpful. The sales consultant was knowledgeable but his black american flag mask was unprofessional. Thats why I gave the one rating. Especially knowing that my sister who has an account with climate control complained about the same issue. I suggest CC have employees enforce plain mask as a part of their uniform policy."

"The tech sent to our residence was very knowledgeable, and handled the questions raised by the home inspector in a way a lawman could understand. He is a credit to your company, and his profession."

"Thanks to your tech, Eric, we discovered mold in our unit."

"Nice, courteous and knowledgeable service expert repaired their product quickly and effectively."

"I was told I would get a smart thermostat control. And I get just a normal thermostat."

"Justin has always been very professional, courteous and trustworthy. He is the type of person I feel we could leave the key under the mat and he would go in and do his job lock back up and place the key back. You should feel great to have an employee like that."

"Efficient knowledgeable"

"The technicians were patient professional and willing to answer any questions with no rush"

"Because he's very good at what he does and he's nice also we love him"

"Professionalism knowledge"

"Justin is a very knowledgeable and professional employee and it is always a pleasure to have him service my unit. I like the idea that the same person comes every time as they are familiar with where the unit is located ."

"Pleasant man, did work quickly and apparently well."

"Joshua was very professional and answered all my questions"

"Prompt, courteous, thorough and unobtrusive"

"Justin is always very thorugh and knows what he's doing. He's ordering a new filter now and has to return yet with it to complete this springs checkup -- should be in soon I think."

"punctual, notified in advance, thorough, id's problems & recommends solutions completes tasks quickly, communicates well"

"The outside unit could not be serviced due to lightening. Technician said inside unit was dusty but did nothing about it. Technician talked NON STOP."

"They did an excellent kid as always, but they forgot to blow out the drain lines."

"Professionalism, and knowledge of tech."

"Efficient and professional service with no clean-up required on customer's part"

"Very personable, Shared information about new products and left me phamplets. Knowledgeable, Effficient"

"Polite and professional"

"In and out in one day, cleaned up after."

"Very professional,courteous, and knowledgeable technicians"

"My local Climate Control people always provide on time service and are never needed to be called back with any sort of problems."

"When the tech finally came out he was very friendly and knew just what to do. Had problems with the weekend operators over the phone abd Tech never showed up, was told the weekend operator dispatch my number to another source, no one never called me back. Got phone call on Monday morning, person who called was very apologetic and stated they had new people answering phone on weekends he dispatch someone right away that morning"

"great service and very professional"

"Service was quick and efficient. The night surprise is, I replaced ventilation and it was under warranty. No charge for service. They were an honorable company and fixed without hesitation."

"Always very friendly and answered all of our questions."

"Very professional, told use what to do to keep are systems running in good condition until the next service"

"Quick, efficient and Donnie is a very nice guy!"

"The service was quick and efficient to repair vent that had fallen off due to animals that had gotten in during construction when old vents replaced 7 months ago. The service was free due to warranty. I was surprised, no bill!"

"Mr. Anglin was very professional on his job, and answered all the questions that I asked him, also he was very friendly."

"The access door fell off after he left!"

"While the costs were too high, Roman did a great job. Only problem is your appointment desk never, repeat, never matches appointment details with the servicing tech. You need to work on this."

"Unit that was installed in 2018 has been out of service for 5 days so far pending a replacement on a motor. Service team shows no urgency and Im getting charged $330 for the replacement."

"Only cause I've got a big repair bill to pay."

"Always great service and very good technicians."

"Donnie Anglin my Service Technician was very friendly and did his job well and fast."

"Salesman knowledgeable, very courteous. Technicians very quiet, quick steady workers."

"UV light system was significantly marked up. It can be purchased online for $199, and I was charged $500. I would like to develop a long term trusting relationship with Climate Control; however, I am now cautious regarding pricing that will be charged for more significant equipment."

"Trevor was efficient, and professional. I would have preferred that he wear a mask."

"Extremely experienced technician. Answered all questions and made repairs. Could not make out his name very well on paper work."

"very good service."

"Trevor was on time well-dressed polite and as far as I can see that a great job."

"Other than being 10 minutes late outside the window the tech performed his duties and left. They did call and say they were running late."

"Technician explained services performed."

"I felt Eric the technician did a thorough job of inspecting the unit inside and outside."

"quick service meeting all our needs"

"Person was very professional."

"Found why our heater was not heating as good as it should"

"He was very knowledgeable of equipment and worked friendly and diligently to fix problems."

"Great service"

"Josh was courteous and respectful He came in and found the problem and solve the problem quickly"

"Punctual, efficient, friendly and professional"

"Very Professional"

"The Tech Was Very Nice"

"Gene always provides us with excellent service.Very friendly and explains all our questions."

"Well trained in finding the problem and getting the part and fixing the problem."

"Gave helpful information and suggestions. Also answered questions. Did not seem in a hurry and took their time. Appreciated them wearing masks."

"Youe employees are always so wonderful. They are kind, professional, funny, patient, and most of all, they truly want to help the customer with their needs, they really care about your customers and it shows! Excellent job. We refer them every chance we get."

"My Climate Control Service Expert seemed to absolutely know what he is doing and explained this to me."

"Josh went above in checking out our heating system!"

"CALLED, REPORTED. COMPLETED PROFESSIONALLY"

"He was very professional. He did his job well ms he was courteous"

"Justin was very knowledgeable of his job and very courteous. Justin also wore his mask the entire time without having to sak him.."

"I have used Climate Control Service Experts for many years and I am very pleased with their service. I have the Service Maintenance Agreement (twice a year). Jerry Bolen has been my Service Technician many times and he does an excellent job."

"prompt help"

"Our tech keeps everything running smoothly..that's the bottom line. He doesn't try to hit us with repair bills all the time, only when needed. You could have the contracts for the other 39 stores if you were in those areas."

"They care about the customer. Very pleasant to work with and both know their job."

"Technican very professional and knowledgeable"

"Work was done on time and as promised. Tech explained what we was doing and answered all of my questions."

"very noticeable of his work"

"The technician was nice and very professional."

"The technician was very professional, friendly and knowledgeable!!!!"

"Gene checked my system very thoroughly and is always very professional and respectful of my home."

"Very satisfied with installing and the professional manner the installers went about there work. The only problem we had was with the thermostat. All they could explain was how raise or lower the temperature. I wanted to know something about the blue tooth. The installer said he didn't know. Suggested to read the book. I felt like the salesman should have come by and ask were there any questions or happy with the unit. I guess I'll wait until serving is due and ask them."

"Justin answered all of our questions."

"He found our problem"

"friendly and helpful"

"Technician changed the thermostat to heat and left without setting it back to cool. Temp got a little hot in here."

"they always respond fast"

"Had problem getting leaking roof vents replaced. Took repeated calls to get them to find a roofer to replace them. Finally I found one for them and fortunately roofer got them replaced before hurricane Sally hit. Water would come in on new unit they installed. I have been a customer for 30 years and was shocked at treatment I received. Tech Donnie Anglin was very helpful and did all he could for me."

"You reminded us we were due for check-up, it was scheduled quickly, and we were kept informed as to the technician's arrival"

"I have been a customer of your company for over 20 years. I always felt by being your customer I would always get a fair price on any parts and labor. I was informed that I needed to replace my AC/Heating system due to freon leakage. Your sales rep quoted me a price for over $15,000. I received 2 other quotes for the exact same Lenox 16 SEER system and both of them were several thousand dollars less than your quote. So being a long standing customer does not have any advantage, just the opposite. In the future I will not be doing business with your company again."

"Dannie is the best"

"Very courteous and professional technician"

"Gene did his job quickly and effectively."

"I had an air conditioner issue. It took more than 1 trip due to parts not being available."

"Very professional & friendly"

"the technician was very knowledgeable and courteous"

"Job got done well, and quickly."

"Gene was able to quickly diagnose the problem with my outside ac unit and get it repaired and back in service."

"The ac failed many time even with two circuit boards , greased parts in attic and installation of a blower and motor. ALL FAILED TO KEEP AC RUNNING. But when a simple thermostat was installed ac is working without a problem. But im not knocking the tech . Where was his boss who should know more about repairs then his workers . I think he is more interested in the BILLING and has little knowledge of ac problems."

"comes on time, very pleasant, goes right to the problem. knows us from past visits. we know GENE will do well w our problem."

"Everything was taken care of"

"fast response"

"Jason is knowledgeable and skilled. He is always polite and kind! He has done the service on our HVAC 7 times, so he is very familiar with our equipment."

"great service"

"Tech came out late on a Friday night, quickly diagnosed the problem & corrected it, and told me how we could help prevent it in the future."

"Donald has always done a great job when he services our system. He is very knowledgeable and personable!"

"Justin was prompt, communicated the problem and made repairs"

"Very professional"

"The tech was on time and courteous"

"Very professional"

"I had a new AC and Heating installed and Roman and Steve were prompt and professional."

"Justin responded quickly and stayed after business hours to make the repair"

"Tech. Doing his best to get unit running that failed two days in aa row and problem was two new circuit boards another tech installed recently. A faulty code indicated part required lubrications. I hope this fixed my unit but I am not sure circuit boards are working as designed."

"I was very satisfied with the Climate Control Service Expert, Justin, because of his professional disposition and work ethics."

"Nice fellow took time to explain everything"

"The technician was sent promptly when called."

"The technician found the problem and fixed it."

"great service"

"Placed a Appt on line Saturday at11 pm for my upstairs air not cooling. I picked my Appt time to be 8 - 10 am Sunday morning. Guess who showed up at 8:00 am. The tech Donald. Above my expectations."

"I thought it was fair."

"The Technician got the AC to work yesterday, but the problem happened again this morning."

"Prompt, friendly and fixed the problem."

"Mr Gene is always courteous and professional. He does a thorough job and explains what and why he does each thing."

"Technician came quickly and repaired the problem"

"Efficient, friendly and performed job expediently!"

"Friendly...availability"

"Never had a problem with your services"

"The lady and answering the phone and the technician were friendly and the response was prompt."

"The technician was friendly and competent but forgot one small thing"

"Roman is an outstanding technician!!"

"The tech arrived on time replaced the filter, checked all equipment, told us what he did and left. He was very efficient and did not waste our time or his."

"Climate control had to reschedule"

"installers where on time and very professional"

"Justin was very prompt and knowledgeable"

"the technicians that came to my house were very nice, however, I spoke to a few different women on the phone when scheduling my appointment that were not very friendly and had poor customer service. the issue was not resolved after the first visit to my home with Gene which is why Roman then had to come out to my house a second time. Both of these gentleman were very kind and helpful. When I tried to call Climate Control after Gene had left and I realized the issue was not fixed I called every few minutes for over an hour before I could get anyone on the phone. I understand being put on hold or waiting a few minutes but to not even have anyone answer the phone in almost an hour and a half is terrible business. I would recommend hiring more in office staff to answer your phones. No complaints with Gene or Roman."

"He was very prompt and took care of the problem"

"Very qualified and informative young man. He was very nice , had very good customer service skills.So far the best I have ran across in years with your company. He's a keeper."

"Donnie Anglin was very professional. He corrected our problem quickly."

"The installation techs were very disrespectful, using vulgar language to one another, in my present. The sales persons Mr. Bobby Franks was first class highly recommend."

"Came quickly had all the answers"

"1- On time 2-Thoughtful -(had mask on) 3-Checked all necessary iems"

"Tech was very nice and knowledgeable as to what was wrong and fixed it quickly"

"Both the technician, Jerry Bolen, and the service representative with whom I spoke with on the telephone were very polite, courteous and seemed willing to provide my needs to the best of their ability."

"Outstanding service! My problem was complex; service tech worked diligently to figure out and fix the problem. Air conditioner is working well now."

"Thank you to Donnie for coming out before 8:00 am to fix our A/C. He was very professional and had my A/C fixed with in an hour. Our family always uses Climate Control Service Experts for all our Heating/Cooling needs. Thank you also to Vance for the excellent service we receive from this office. We highly recommend you to all our friends."

"He was professional, honest, and did a thorough job!!"

"They were very polite and professional"

"Gene Anderson did a very good job complete and informative and wore a mask"

"Knowledge Couteous"

"Mr. Gene went above and beyond to clean my outside unit and asked every question I had. Mr rusty was very informative about other offer provoded."

"1.Lack of efficiency - visits usually take less than 1 hour. This visit took 3. There were no special activities performed that were explained to me (I asked), that should have increased the time required. 2. Promptness. My expected arrival time was 12:00-2:00. The technician showed up right at 2:00. In my opinion, thats late. Id like the job completed inside the scheduled hours. 3. The technician tried to sale too much. It felt it was less than honest. Offering me a new unit? New attic insulation? New UV light? New UV light/filter device? Are your windows single pane? I dont think Climate Control even sells windows so Im not sure where that line of questioning was going.. 4. I strongly do NOT prefer the addition of a customer care service rep accompanying the technician into my home, during a global pandemic, with neither wearing a mask, offering to sell me an new unit that they admit I dont need. 4. Technician and customer service rep had a conversation in my hallway, amongst themselves, about used cars (or some topic such as that) for the first 5-10 minutes at the beginning of my visit. I felt it was unprofessional on their part and distracting(my home is currently my office). Climate control technicals are typically quiet, polite, efficient, knowledgeable professionals. 5. 2 1/2 hours into the visit I realized the outside unit was making a loud screeching noise. I went to alert the technician. The technician was at his van on a phone call. I hated to return rudeness with rudeness so I waited on my back porch until he concluded his business, that was obviously not my hvac system. He eventually came around the house and handed me my receipt. I told him of the noise and went back inside. He worked on it and left without saying goodbye. The screeching noise continued another 1 hour 45 minutes after he left. 6. Personal questions - If the visit had been efficient and I not felt like every piece of information I provided was being used to offer me another product, I might not have been off-put by these questions. But I was. I didnt want to be asked how long Ive been married. There was no conversation context to the question. It was a conversation starter. I dont like being asked about my age. I dont like being asked about our pregnancy status. If I want to volunteer my personal data, Ill let you know. I intend to give climate control another chance because of the good previous experiences. I hope they also give the employee continued opportunities. Everyone has bad days and has the capability to do better work. The technician never said or didnt anything outright offensive. I just felt really annoyed by the length of his stay, his activities that didnt seem to pertain to my homes HVAC, the sales pitches, and the personals questions. To be clear though, if this technician shows up at any visit in the future, he will not be allowed entry and Ill immediately discontinuing business with climate control."

"Tech was very through and imformative."

"Gene was on time, asked exactly what we needed in addition to routine service, answered all of our questions and did a great job. We had a realtor in the house while he was here and he made sure to not interrupt us. His demeanor was downright joyful. I've dealt with many a grumpy AC guy so this was a pleasant surprise to say the least. There is absolutely nothing negative I can say about this experience. Please give him a pat on the back and tell him we appreciate him. This is the kind of technician who will give you a good reputation."

"Technician was very pleasant and informative. In house less than 10 minutes The only real issue Ive ever had is the salesman of my unit who basically lied to me about a rebate that I never received. We have called multiple times over the past several months with no results. Ive given up on the rebate but will never do business with this man again."

"Good service. Very informative."

"Service scheduled within 24 hours. Tech was wonderful; polite, thorough, offered advice, went above and beyond to do job well."

"He was polite and kept his distance"

"He seemed to have done the assigned task."

"Donnie was very friendly and outgoing and explained what he was doing and why. I have had Donnie before so he was familiar with my house and the locations of both my inside and outside units."

"The tech where friendly and knowledgeable and all the product"

"Puctual, friendly, answers questions I had about my equipment"

"He was very knowledgeable and explained all he did."

"On time and did the work"

"work was done in a very timely and efficient manner."

"He was knowledgeable and fixed our issue"

"The tech was professional."

"Very pleasant and knowledgeable! Took time to explain all questions I had."

"He found the problem quit; got the parts needed and fixed the unit quit."

"He was very thorough and had a great attitude despite having to come out on multiple days"

"Very experienced"

"The technicians are always polite and efficient answer my questions and most helpful"

"service was very good"

"He listened and did not rush. I like the fact that he was familiar with my unit. My unit is almost a year old and I like the fact that the technician was the same one who corrected a problem when it was first installed."

"The tech was very polite and nice. Explained everything so I could understand. Pleasure to work with."

"Good work, knowledgeable, friendly and courteous."

"Whenever we have been lucky enough to get Gene,(who I always ask for but don't always get) we have been satisfied with his work , promptness and personality."

"I prefer Donnie because he is very professional and thorough and we never have problems after his inspections."

"We had been working from home out of town for about 8 weeks. When we walked in our house Sunday around 5:30 the temperature was about 90 degrees. I called and the service technician arrived about 45 minutes later to access the problem. The thermostat was the culprit and needed to be replaced and once that was done it started cooling down. Thank you Thank you for the quick response from a 1st time customer!!"

"Very professional, thanks"

"Came in, quickly checked the system & found the problem. Fixed the problem and we had a/c working again...done!"

"Knowledgeable, friendly, professional"

"Good communication"

"Donald has been coming here a long time he always gives a very good check on the AC."

"Prop, professional, completed work in a timely manner, efficient."

"Great information and well thought out work scope."

"Only thing he didn't do was pick up all the insulation which dropped from the attic"

"Had complete confidence in tech"

"You wasted no time in taking care of my problem. Justin was awesome as always."

"Rusty, our sales tech, was great. He worked with us multiple times and took the time to ease concerns."

"Technician was not notified that it was supposed to be a "no entry" appt."

"the man was very thorough and professional,"

"I was satisfied with the job that was done."

"They were very professional"

"I told Roman my system wasnt cooling well and he was able to quick identify the problem. He was very knowledgeable."

"very happy with work"

"On time"

"I am tired of the service tech being a salesman trying to sell me stuff"

"Techs knowledge and efficiency."

"Tech was prompt and appeared to do a thorough job"

"I cannot remember my tech's name but it is almost always him that comes to do our maintenance. I like it that it is usually the same person. He is always prompt, courteous, and patient with any questions I have."

"he is very nice and does his job well"

"Tech was very professional , checked unit out inside and outside .He took the time to explain thermostat settings , and how the unit was performing"

"Justin is always professional, courteous and do a great job"

"professional courteous service, were at the house less than 24hrs and kept to covid 19 guidelines"

"Donny A has been our service tech several times & always does a thorough maintennance check. Feel confident that he has left nothing unnoticed or unattended,"

"Very awesome tech Very good customer service Very knowledgeable"

"I was informed the technician was on his way and he got started and worked and then recommended a few things. Im sorry I dont remember his name and I cant read his signature on my paper??"

"this particular technician seemed to be a step above most."

"I feel He did a great job with the service call. The only negative thing I have wasnt his fault. Im sure hes pushed to sell the extra products Yall have but bringing it up once is enough. Again I dont blame him. hes only doing what yall are pushing him to do."

"Roman was delayed from original scheduled time but we were called by the office when they knew he was running late and again when he was on his way.Good communication! Roman was courteous and efficient. He noted a safety feature that was not installed, explained it and provided the discount cost and was able to add it during the visit.Much appreciated!"

"Guy was very nice and knowledgeable"

"He discovered a freon leak and repaired it."

"Justin is always thorough and efficient. But tell him I gave a Trane and a Lennox, not two Lennox systems."

"Came in and got the job done and didn't mess around. We did have conversation and he was a very pleasant person."

"called early arrived on time got work done even with rain starting"

"Justin covered all the areas of concern."

"Fast professional service"

"Very prompt service."

"Very pleased with the service"

"No complaints. Friendly competant service."

"This is for the 2 guy."

"Quick, thorough inspection"

"On time; fixed the problem; was courteous and friendly."

"Your technician, Jerry Bolen, does a great job in checking and servicing my unit. He performs his duties in a professional manner and is very courteous. The service representatives, who talk on the telephone, are pleasant and willing to help with your needs."

"Everyone (Rusty,Roman,Heath,Mark,Steve, and David) were very helpful, kind and respectful."

"I've tried to leave a Google review but it seems it's not working or I'm doing something wrong. But the following is what I wrote but I've looked again and and it's not on there. Gene Anderson was the service technician who came out to service my HVAC. Gene is very personable and did an outstanding job. He took time to explain everything he was doing and even answered all my questions. Thanks Gene Anderson for the "TOP NOTCH" service."

"Justin was punctual, efficient, and informative."

"The technician was professional, knowledgeable and thorough in his work."

"I made a service call and they sent a technician the dame day. He fixed the problem quickly and was very pleasant."

"Roan was polite and very knowledgeable"

"Justin is always great to work with and very helpful answering any questions."