Climate Control Service Experts Reviews

"Knew system"

"He arrived in a timely manner and completed the work within the 2 hour time frame."

"Donnie is always very thorough and so very nice!!! He has helped us for years!"

"Although we didn't feel quite satisfied due to the thermostat installed with our heat pump, everything was made well with the change-out of the thermostat with one that was understandable by me. My wife and I again commend Climate Control and Technician Justin Reed for getting and installing a 7 day programmable thermostat that made us "Very Satisfied Customers". I have set the thermostat to our liking. Thanks again for taking lemons and making lemonade. Have a Good Evening, Ben and Valencia Chaney."

"Donnie is knowledgeable and friendly technician. Always thorough and on time"

"Explanation of service was understandable"

"Very courteous and professional"

"Fast friendly service"

"He was vaccinated, wore a mask, was kind and interactive. He seemed to know what he was doing, and was very much in with me an 84yr old woman. I would recommend him to anyone. Thanks for sending such a wonderful person."

"Very helpful tech"

"Eric arrived exactly on time and did above and beyond and excellent job."

"first scheduled visit got mixed up but this rescheduled visit was verified, on-time, and we received the notifications you usually provide."

"The service guy was respectful and engaging."

"Donnie Anglin was Fantastic"

"Quick response and satisfactory outcome"

"I was very satisfied when the technician fixed the system and got it working again. Im not happy that no one showed up the first time that I called and did not contact me. Im also not happy that the installers didnt blow out the line when the installed it. Im also not happy that I havent received any information about the cost of the system, my payment amount, etc."

"very friendly and knowledgeable about a/c system"

"on time, efficient, and polite."

"The technician was very professional and easy to understand about the upgrade on a new unit."

"Climate Control has always provided the best service. The technicians are friendly and get the job done quickly. It is always easy to get an appointment if you are having any problems. I would feel confident in recommending them to all of my friends and family. Thank you, Climate Control."

"The technician Josh was great"

"Things were done as planned"

"The serviceman did a good job checking my unit and cleaning the unit."

"He was very professional"

"Pleasant and informative tech"

"Professionalism determined teamwork"

"Knowledge courteous"

"as noted before, excellent service; good advice; great follow-up"

"Gene is always very through answer all my questions."

"Gene is always professional, courteous and informative."

"Professional and friendly"

"They are very friendly and professional. They were able to answer every question I had."

"On time friendly efficient"

"Very professional and courteous service"

"I'm very satisfied"

"The technician was patient and thoroughly answered all of my questions."

"Technicians are always on time for an appointment and are very professional."

"Great tec"

"courteous and competant technician"

"Everything handle in a,timely and proper (relaxed)way."

"Our heat went out around 8:00 am and y'all had it working again before noon. Office personnel called back to let us know when the tech would arrive. All very professional."

"Promised time was not kept. I, the customer, had to call to find ot what was the status of my call."

"Justin, arrived within minutes of our call. We have had several call about our unit and replaced 3 thermostats and the unit still didn't function properly. Justin took his time to analyze the problem and in a short amount of time he fixed our problem. And if has been working fine since then. I hope it continue to work. Justin was great!"

"The technicians were on-time and professional and gave me the information I needed."

"He got here at the beginning of the service window, took care of his business and left."

"Trevor was polite and professional. He knew his job exactly, and worked proficiently."

"On time and had the equipment on hand."

"Donnie is the best."

"NO PROBLEMS OCCURED"

"Because the work was completed in a timely manner."

"He check heating cooling filters electric connection all over"

"Very impressive service"

"Very professional"

"The technician was prifessional."

"Efficient service as always with a smile."

"Gene Anderson is a very well informed gentleman.Enjoy his visits to our home."

"As always, Donnie is the best! Skilled, knowledgeable, and courteous."

"The technician was very courteous and came over quickly to fix my problem"

"Very thorough."

"Arrived within an hour. Was very courteous and showed me how to use the thermostat. Technician before installed new thermostat but had it set for "cool only""

"Prompt, efficient service"

"Because the service was excellent"

"Work was done in a timely manner."

"Informed us of arrival time, was friendly and competent."

"Gene was on time, very professional and yet, friendly, and he knows what he is doing everytime."

"he is always very polite and knowlegeable"

"Not sure why a salesman came along. Wasn't asked for, needed or necessary. Was nice talking to him as well, but that's not the point, is it?"

"Prompt service when called"

"Excellent tech"

"Still waiting for the hood to be installed on my a/c unit. Plus Gene is to come by and inspect the installation of the air duct upon it's completion. Still waiting. Dissatisfied with One Plumber. Did not keep their slotted time for insulation of my hot water tank. When plumber came out he brought electric tank, instead of gas. Had to go back. He left my house a mess when he left. The low rating is on One Plumbing."

"knew his job-went right to work-answered several of my questions!"

"Tech was extremely helpful."

"On time as schedule. The two men was very professional and courteous."

"Service tech was punctual, polite, and clean"

"he was professional and thorough"

"Kind,courteous, and very professional"

"The technician contacted me in a timely manner and performed the service in a professional and efficient way."

"Promo parts replacement and works good now."

"competent, friendly"

"Tech knew his job. Most efficient. Arrived at 9:25 for a 10:00 to 12:00 window. Was polite and friendly."

"I appreciate Crystal for scheduling our service appointment and calling ahead when technician was headed our way. Josh was polite and friendly and very knowledgeable about hvac systems."

"Great customer service and answer any questions I had. Made sure I understood and educated me on the new thermostat"

"They are always professional."

"While the technician checked the system for the elusive problem everything seemed to be in order. The run capacitor was checked and found to be in tolerance. He did add a small amount of freon but felt that was also not significant. This problem has occurred 2 previous times but seem to be a year or so apart."

"Professional"

"Prompt service, friendly and knowledgeable tech"

"It was great except they forgot to wrap the low voltage wire on the heat pump. The task was on the work order."

"Technician was very competent"

"Very professional and courteous"

"Service on local level is great! Call center is horrible, person I first talked to I couldnt understand then when we were almost finished, call was dropped on her end. Called back and was very pleased with the person I then talked to, no problems. The call center should be a local person."

"Prompt, thorough, good explanations."

"Solved our problem"

"Technician was very informative"

"justin very professional and know his job."

"Got the A/C functional and diagnosed problem, ordered part"

"Because I am not new to this company, and they have always been there for us"

"Technician was prompt, courteous, very knowledgeable and thoroughly inspected our ac/heating unit. Excellent service! A+"

"Good service"

"Friendly technician, arrived a bit early (we received notice that he was coming early!), and he was thorough and fixed the problem."

"Courteous and got the job done."

"The effort he took to look up the parts I neededget it in a timely manner and Returning to install"

"He is a very sharp tech."

"The technician was very knowledgeable, helpful, and has personality. I'd recommend him any day of the week."

"Gene does an excellent job. He is on time and knowledgeable about the product. Answers any questions and explains what he has done with the unit that day. Very polite too."

"technicians are very friendly and get the work done."

"Mr Gene is very thorough and professional."

"They were on-time, very courteous and professional."

"Tech was very helpful and knowledgeable"

"Everyone, including office staff, were professional in every way. The lady who set our appointment kept in communication, everyone showed up on time, phones were answered when I called, the installers (David and Trevor) did a great job, cleaned up well after themselves, and were really nice."

"reliable. local"

"I was quoted a price by phone without looking at the the attic."

"Promp and thorough job"

"If the technician knew the system had more damage should have fixed entire unit at that time I am a disabled veteran on a fixed income money is really tight"

"prompt service and very helping to our needs."

"Timely and very professional service."

"Shelton was a very good tech."

"Technician was knowledgeable about the job on hand."

"Resolved cooling issue promptly and we were not charged as the issue was deemed under warranty."

"I can already notice the results of the work"

"I've been a customer for a long time. The people I deal with are very courteous, polite and willing to help. The technician, Jerry Bolen, is very polite, efficient in checking the unit, and doing the services needed. I am well pleased!"

"Gene is the best He is thorough and I trust him."

"Friendly, knowledgable and efficient service."

"Great job every time. That is why I will always ask that he come to our home."

"On time, called before arrival, did a thorough job."

"The technicians were great and helpful. The sales consultant was knowledgeable but his black american flag mask was unprofessional. Thats why I gave the one rating. Especially knowing that my sister who has an account with climate control complained about the same issue. I suggest CC have employees enforce plain mask as a part of their uniform policy."

"The tech sent to our residence was very knowledgeable, and handled the questions raised by the home inspector in a way a lawman could understand. He is a credit to your company, and his profession."

"Thanks to your tech, Eric, we discovered mold in our unit."

"Nice, courteous and knowledgeable service expert repaired their product quickly and effectively."

"I was told I would get a smart thermostat control. And I get just a normal thermostat."

"Justin has always been very professional, courteous and trustworthy. He is the type of person I feel we could leave the key under the mat and he would go in and do his job lock back up and place the key back. You should feel great to have an employee like that."

"Efficient knowledgeable"

"The technicians were patient professional and willing to answer any questions with no rush"

"Because he's very good at what he does and he's nice also we love him"

"Professionalism knowledge"

"Justin is a very knowledgeable and professional employee and it is always a pleasure to have him service my unit. I like the idea that the same person comes every time as they are familiar with where the unit is located ."

"Pleasant man, did work quickly and apparently well."

"Joshua was very professional and answered all my questions"

"Prompt, courteous, thorough and unobtrusive"

"Justin is always very thorugh and knows what he's doing. He's ordering a new filter now and has to return yet with it to complete this springs checkup -- should be in soon I think."

"punctual, notified in advance, thorough, id's problems & recommends solutions completes tasks quickly, communicates well"

"The outside unit could not be serviced due to lightening. Technician said inside unit was dusty but did nothing about it. Technician talked NON STOP."

"They did an excellent kid as always, but they forgot to blow out the drain lines."

"Professionalism, and knowledge of tech."

"Efficient and professional service with no clean-up required on customer's part"

"Very personable, Shared information about new products and left me phamplets. Knowledgeable, Effficient"

"Polite and professional"

"In and out in one day, cleaned up after."

"Very professional,courteous, and knowledgeable technicians"

"My local Climate Control people always provide on time service and are never needed to be called back with any sort of problems."

"When the tech finally came out he was very friendly and knew just what to do. Had problems with the weekend operators over the phone abd Tech never showed up, was told the weekend operator dispatch my number to another source, no one never called me back. Got phone call on Monday morning, person who called was very apologetic and stated they had new people answering phone on weekends he dispatch someone right away that morning"

"great service and very professional"

"Service was quick and efficient. The night surprise is, I replaced ventilation and it was under warranty. No charge for service. They were an honorable company and fixed without hesitation."

"Always very friendly and answered all of our questions."

"Very professional, told use what to do to keep are systems running in good condition until the next service"

"Quick, efficient and Donnie is a very nice guy!"

"The service was quick and efficient to repair vent that had fallen off due to animals that had gotten in during construction when old vents replaced 7 months ago. The service was free due to warranty. I was surprised, no bill!"

"Mr. Anglin was very professional on his job, and answered all the questions that I asked him, also he was very friendly."

"The access door fell off after he left!"

"While the costs were too high, Roman did a great job. Only problem is your appointment desk never, repeat, never matches appointment details with the servicing tech. You need to work on this."

"Unit that was installed in 2018 has been out of service for 5 days so far pending a replacement on a motor. Service team shows no urgency and Im getting charged $330 for the replacement."

"Only cause I've got a big repair bill to pay."

"Always great service and very good technicians."

"Donnie Anglin my Service Technician was very friendly and did his job well and fast."

"Salesman knowledgeable, very courteous. Technicians very quiet, quick steady workers."

"UV light system was significantly marked up. It can be purchased online for $199, and I was charged $500. I would like to develop a long term trusting relationship with Climate Control; however, I am now cautious regarding pricing that will be charged for more significant equipment."

"Trevor was efficient, and professional. I would have preferred that he wear a mask."

"Extremely experienced technician. Answered all questions and made repairs. Could not make out his name very well on paper work."

"very good service."

"Trevor was on time well-dressed polite and as far as I can see that a great job."

"Other than being 10 minutes late outside the window the tech performed his duties and left. They did call and say they were running late."

"Technician explained services performed."

"I felt Eric the technician did a thorough job of inspecting the unit inside and outside."

"quick service meeting all our needs"

"Person was very professional."

"Found why our heater was not heating as good as it should"

"He was very knowledgeable of equipment and worked friendly and diligently to fix problems."

"Great service"

"Josh was courteous and respectful He came in and found the problem and solve the problem quickly"

"Punctual, efficient, friendly and professional"

"Very Professional"

"The Tech Was Very Nice"

"Gene always provides us with excellent service.Very friendly and explains all our questions."

"Well trained in finding the problem and getting the part and fixing the problem."

"Gave helpful information and suggestions. Also answered questions. Did not seem in a hurry and took their time. Appreciated them wearing masks."

"Youe employees are always so wonderful. They are kind, professional, funny, patient, and most of all, they truly want to help the customer with their needs, they really care about your customers and it shows! Excellent job. We refer them every chance we get."

"My Climate Control Service Expert seemed to absolutely know what he is doing and explained this to me."

"Josh went above in checking out our heating system!"

"CALLED, REPORTED. COMPLETED PROFESSIONALLY"

"He was very professional. He did his job well ms he was courteous"

"Justin was very knowledgeable of his job and very courteous. Justin also wore his mask the entire time without having to sak him.."

"I have used Climate Control Service Experts for many years and I am very pleased with their service. I have the Service Maintenance Agreement (twice a year). Jerry Bolen has been my Service Technician many times and he does an excellent job."

"prompt help"

"Our tech keeps everything running smoothly..that's the bottom line. He doesn't try to hit us with repair bills all the time, only when needed. You could have the contracts for the other 39 stores if you were in those areas."

"They care about the customer. Very pleasant to work with and both know their job."

"Technican very professional and knowledgeable"

"Work was done on time and as promised. Tech explained what we was doing and answered all of my questions."

"very noticeable of his work"

"The technician was nice and very professional."

"The technician was very professional, friendly and knowledgeable!!!!"

"Gene checked my system very thoroughly and is always very professional and respectful of my home."

"Very satisfied with installing and the professional manner the installers went about there work. The only problem we had was with the thermostat. All they could explain was how raise or lower the temperature. I wanted to know something about the blue tooth. The installer said he didn't know. Suggested to read the book. I felt like the salesman should have come by and ask were there any questions or happy with the unit. I guess I'll wait until serving is due and ask them."

"Justin answered all of our questions."

"He found our problem"

"friendly and helpful"

"Technician changed the thermostat to heat and left without setting it back to cool. Temp got a little hot in here."

"they always respond fast"

"Had problem getting leaking roof vents replaced. Took repeated calls to get them to find a roofer to replace them. Finally I found one for them and fortunately roofer got them replaced before hurricane Sally hit. Water would come in on new unit they installed. I have been a customer for 30 years and was shocked at treatment I received. Tech Donnie Anglin was very helpful and did all he could for me."

"You reminded us we were due for check-up, it was scheduled quickly, and we were kept informed as to the technician's arrival"

"I have been a customer of your company for over 20 years. I always felt by being your customer I would always get a fair price on any parts and labor. I was informed that I needed to replace my AC/Heating system due to freon leakage. Your sales rep quoted me a price for over $15,000. I received 2 other quotes for the exact same Lenox 16 SEER system and both of them were several thousand dollars less than your quote. So being a long standing customer does not have any advantage, just the opposite. In the future I will not be doing business with your company again."

"Dannie is the best"

"Very courteous and professional technician"

"Gene did his job quickly and effectively."

"I had an air conditioner issue. It took more than 1 trip due to parts not being available."

"Very professional & friendly"

"the technician was very knowledgeable and courteous"

"Job got done well, and quickly."

"Gene was able to quickly diagnose the problem with my outside ac unit and get it repaired and back in service."

"The ac failed many time even with two circuit boards , greased parts in attic and installation of a blower and motor. ALL FAILED TO KEEP AC RUNNING. But when a simple thermostat was installed ac is working without a problem. But im not knocking the tech . Where was his boss who should know more about repairs then his workers . I think he is more interested in the BILLING and has little knowledge of ac problems."

"comes on time, very pleasant, goes right to the problem. knows us from past visits. we know GENE will do well w our problem."

"Everything was taken care of"

"fast response"

"Jason is knowledgeable and skilled. He is always polite and kind! He has done the service on our HVAC 7 times, so he is very familiar with our equipment."

"great service"

"Tech came out late on a Friday night, quickly diagnosed the problem & corrected it, and told me how we could help prevent it in the future."

"Donald has always done a great job when he services our system. He is very knowledgeable and personable!"

"Justin was prompt, communicated the problem and made repairs"

"Very professional"

"The tech was on time and courteous"

"Very professional"

"I had a new AC and Heating installed and Roman and Steve were prompt and professional."

"Justin responded quickly and stayed after business hours to make the repair"

"Tech. Doing his best to get unit running that failed two days in aa row and problem was two new circuit boards another tech installed recently. A faulty code indicated part required lubrications. I hope this fixed my unit but I am not sure circuit boards are working as designed."

"I was very satisfied with the Climate Control Service Expert, Justin, because of his professional disposition and work ethics."

"Nice fellow took time to explain everything"

"The technician was sent promptly when called."

"The technician found the problem and fixed it."

"great service"

"Placed a Appt on line Saturday at11 pm for my upstairs air not cooling. I picked my Appt time to be 8 - 10 am Sunday morning. Guess who showed up at 8:00 am. The tech Donald. Above my expectations."

"I thought it was fair."

"The Technician got the AC to work yesterday, but the problem happened again this morning."

"Prompt, friendly and fixed the problem."

"Mr Gene is always courteous and professional. He does a thorough job and explains what and why he does each thing."

"Technician came quickly and repaired the problem"

"Efficient, friendly and performed job expediently!"

"Friendly...availability"

"Never had a problem with your services"

"The lady and answering the phone and the technician were friendly and the response was prompt."

"The technician was friendly and competent but forgot one small thing"

"Roman is an outstanding technician!!"

"The tech arrived on time replaced the filter, checked all equipment, told us what he did and left. He was very efficient and did not waste our time or his."

"Climate control had to reschedule"

"installers where on time and very professional"

"Justin was very prompt and knowledgeable"

"the technicians that came to my house were very nice, however, I spoke to a few different women on the phone when scheduling my appointment that were not very friendly and had poor customer service. the issue was not resolved after the first visit to my home with Gene which is why Roman then had to come out to my house a second time. Both of these gentleman were very kind and helpful. When I tried to call Climate Control after Gene had left and I realized the issue was not fixed I called every few minutes for over an hour before I could get anyone on the phone. I understand being put on hold or waiting a few minutes but to not even have anyone answer the phone in almost an hour and a half is terrible business. I would recommend hiring more in office staff to answer your phones. No complaints with Gene or Roman."

"He was very prompt and took care of the problem"

"Very qualified and informative young man. He was very nice , had very good customer service skills.So far the best I have ran across in years with your company. He's a keeper."

"Donnie Anglin was very professional. He corrected our problem quickly."

"The installation techs were very disrespectful, using vulgar language to one another, in my present. The sales persons Mr. Bobby Franks was first class highly recommend."

"Came quickly had all the answers"

"1- On time 2-Thoughtful -(had mask on) 3-Checked all necessary iems"

"Tech was very nice and knowledgeable as to what was wrong and fixed it quickly"