Climate Control Service Experts Heating & Air Conditioning Reviews

"They were both very professional, friendly, answered all my questions and gave me information I needed to know and did what I requested them to do,"

"Donnie did a thorough job and explained so we could understand what he was doing to fix the problem."

"Precise service and well educated and knowledgeable"

"the tech was very helpful and fixed the drain problem instead of just unclogging it, which happen a month earlier."

"He was very nice and explained very thing"

"I dont remember his name, but he is always so nice and does a great job!"

"Eric was very courteous and appeared to do a great job with the inspection."

"The technician was very thorough and informative during the routine maintenance check up."

"Thorough service"

"polite and listens to you"

"I called for service on my AC at approximately 4:50 PM. I was told Jerry would be at my house within an hour. About 20 minutes later he was ringing my doorbell. He got right to work, found the problem and fixed it. He was professional, well trained and friendly."

"Great service"

"Without fail, Climate Control always provides exceptional service."

"The installation crew worked very hard to make sure that we had A/C as soon as possible. Their work was checked by a service technician who made sure everything was working properly."

"Responded immediately and professionally installed the unit"

"Quick and polite. Very respectful."

"Timely and courteous service. The technician was awesome!!"

"When the unit was placed there was damage done to the ceiling from inside the attic. The 2 install people denied that damage is done, stating that they did cause the damage. We pushed back and said that ceiling was not damaged prior too AC unit being placed. When I called Bobby to inquire about having damage corrected he told me that one of the technicians knees went through the attic particleboard and down to the sheetrock. For Bobby to have been able to tell me what happened he must have been informed by the technicians... which means the technicians bold faced lied to us stating they didnt cause the damage and they didnt know how it occurred."

"was not pleased with having to pay extra for duct work for an bathroom fan, this should have been apart of my new a/c system, it falls under HAVC."

"The tech arrived well within the 2 hour window and performed the system check in a timely and efficient manner."

"Don was excellent. He was prompt, courteous, and very nice to chat with. My problem was a blown fuse, but he took it a step further and tried to find the source of the blown fuse. He also patiently answered all my questions & explained what he was doing every step of the way."

"The tech didn't even change out any of the filters."

"Very good work very good people Very smart workers very friendly and professional services.."

"Thorough service"

"The technician Jerry Bolen was very courteous,nice,and fast. He did an outstanding job. #1 employee in my book and would love to see him again."

"The tech did his job very well along with that he could talk to us and multi task. Very efficient tech and very friendly"

"I feel ripped off at $626.00. My Home Warranty would have fixed for $200.00. I'm considering another service."

"Jerry knew what to do to get my system working again. He was courteous knowledgeable and fast. I would like to have him on my next appointment"

"No comment"

"Excellent and professional"

"Quick appointment, arrived on time (and called ahead to let us know he was on his way), resolved problem in an efficient manner, very professional technician."

"Technician8 was very knowledgeable and knew what he was doing. I am satisfied with the work done. The cost was shocking to me, I thought that the warranty for partswas included."

"He was nice and knowledgeable in fixing the problem."

"TECH WAS WELL INFORMED. I WAS TOLD THAT THE TECH WOULD CALL BEFORE HE ARRIVALED. BECAUSE NO ONE WOULD BE HOME. I DID NOT GET THE CALL. SO MY WIFE WAS PULLING UP AS HE GOT HERE. WE WORK AND WILL NOT TAKE OFF TO WAIT FOR THE TECH. SO IN THE FUTHER PLEASE CAL BEFORE COMING."

"The technician was here within a couple of hours. He was very knowledgeable and had the problems fixed as soon as he could after I called."

"Great job. Thorough quick clean"

"Technician polite/friendly/professional."

"Very thorough."

"Very professional"

"Great service and very knowledgeable."

"I trust Gene Harrison BUT no one else. I specifically asked for Gene when I called. The day of the appointment, someone else called and he said he was coming. I told him I only wanted Gene and for him not to come. The appointment had to be rescheduled. I was very upset. I will change companies when I cannot get Gene. I would only recommend Gene."

"Gene always does an excellent job and I trust him."

"Simple: outstanding service delivered by a very nice individual."

"He came on time, did a thorough inspection and cleaning, told us what he found, and made suggestions to improve our systems efficiency. He is a good representative for Climate Control."

"The technician was on time, pleasant, and efficient. He explained his findings and showed me the potential problems he found,"

"Professional... yet friendly... answers questions. Sorry I dont remember his name ... he was a very nice young man and thank you for sending him . Thank you Climate Control"

"He was on time and friendly"

"Really polite, efficient, thorough. Explained what we needed to know."

"Dependable"

"Mr. Bolen was very professional, answered all our questions, and provided expert service."

"my A/C unit had just been serviced on june 22 2019, and that serviceman did not clean the A/C unit, that was my problem for the second call in july not a month later. the guys who came out were great, the rating is because i was charged for them coming out. $99.00, the last serviceman should have been charged this for not doing his job, I use to trust Climate Control to do a great job, but not anymore."

"Jerry is an excellent technician, with excellent customer service skills."

"Pete i think was his name I think. Loved him. Preferred Service Expert from this point. Not I that Ive bad experts. Only 1 and I cant remember the 2 bad ones Ive had."

"I think his name was Pete. Its whoever I listed was the only technician that I wanted to come to my home. Its time for my summer check up."

"Andrew came on time and did a thorough job and was very professional."

"Very polite and courteous"

"Eric was very professional and knowledgeable."

"Very pleased with the service"

"Mr. Bolen does his work in a timely manner and did a great job in servicing the unit. I was well pleased with his performance."

"Service Tech was courteous and professional."

"Gene always does an excellent job"

"Prompt, professional, and friendly service"

"My house is still not cool"

"Andrew came at 10:30 PM and fixed the problem in 20 minutes"

"ALWAYS SO HELPFUL"

"Very prompt. Efficient and thoughtful."

"Arrived 5 hours past the appt time"

"Technician was very thorough in checking out my unit and making sure everything was working properly."

"Justin was prompt, polite, efficient, knowledgeable, experienced, well-groomed, helpful, and he inspired confidence. When the need arises, we will always ask for him!"

"Did great work; offered and performed unforeseen need"

"Jerry Bolen was both friendly and professional."

"Tech was here within 30 minutes and explained the problem and completed repair in 10 minutes."

"Great customer service and knowledge about equipment!"

"The technician was polite and worked quickly."

"Mr Andrew was professional, courteous. He made an extra effort to call me and assure me he would come as soon as possible and he did so!"

"Punctual, polite & professional"

"Justin came on a rainy Saturday afternoon and never complained. Did the repair job quickly. Spent time discussing alternatives with me."

"On time, professional, courteous tech, Donnie. Had just had roof put on, which must have jarred loose some material in attic. When he pulled down access ladder, debris fell everywhere. He cleaned up the mess tidily, even though he had nothing to do with the cause. Very pleasant and was good representative for your business."

"Found the problem quickly and explained the options. Showed up at 9 pm and stayed until 11:30 PM to finish the job."

"He took care of problem, cleaned the outside unit stopped the noise, works like it suppose to!"

"Gene was very polite and very personable. He was very knowledgeable about my a/c system. He was on time and gave me options for lowering my electric bill."

"Donnie is friendly and a good technician, i always ask for him. K"

"Very professional, explained what he did and what he found. He was on time."

"Donnie is professional, knowledgeable, courteous and pleasant. He's been taking care of my heat pump for years, and I trust what he tells me."

"Quick response by technician on a Sunday."

"professionalism, and knowledge displayed by the Techs."

"the tech performed the job effiiciently"

"Prompt n professional"

"Service was ok"

"Service rep was very diligent bout his work. Found a leak, Didn't know about it."

"He was very informative, did a good job. Nice man"

"Gene is the best! He always treats me with respect and fully explains everything he is doing so I understand what is going on with my heating/cooling system."

"Very Professional..Prompt and Courteous. Donnie Anglin and Rusty Jones are very nice guys,, Climate Control is a very dependable company."

"Justin went about his job efficiently and made no mess at all. He was very nice to our dog also."

"The technician was prompt and knowledgeable. He was efficient and professional."

"Eric was very professional and answered my question with detailed knowledge. After talking to him, I felt like I was being given an honest and helpful checkup. He was not trying to sell me anything (which I appreciated) but he gave me insight on when I may need to upgrade my system. This is the way all housecalls should be conducted. I would like to request him back next time."

"The tech was here promptly, appeared to perform his work task efficiently and was very pleasant to deal with"

"In time/thorough/good communicator"

"i call them and came right a way and the same day they install my new A/C."

"Called on a Monday but service not rendered until Friday."

"Our technician was very professional and friendly. He was very knowledgeable and provided us with great service."

"Very nice young man that showed great respect and care with his job"

"Very courteous and professional"

"He seemed very up to date on his info and gave us good tipson saving energy."

"because I do not give 10's"

"I had an appointment at 5:30 and when no one showed or called at 6:45, I called to let them know no one showed."

"I had an appointment at 5:30 and when no one showed or called at 6:45, I called to let them know no one showed."

"Very Knowledgeable and courteous as well as proficient."

"Tech was very knowledgeable"

"Everything was done in a very timely manner."

"On time. Polite. Professional."

"Donnie was quick to respond, very professional and friendly. He found and resolved our problem with ease."

"very good technician"

"The technician was friendly, polite, and knowledgeable."

"Very thorough. Technician very friendly. Arrived earlier than expected."

"Mr. ANDREW DISPLAYED GREAT CONSUMER STILLS"

"Pleased with service"

"Polite and thorough technician, called before arriving. Very professional."

"Gene is an excellent technician and a real asset to your company"

"professional tech, explained why I needed preventive parts this visit, called office to get best price, cleaned up after himself and was extra nice to the dog."

"carefully checked the unit out"

"Always efficient and professional"

"He is very efficient and thorough."

"Always pleasant and does a good job. On time. Explained the problem and does what is needed."

"Technician was very cordial. He serviced the unit and took care of what it needed and assured us it was in good working order."

"I asked questions and Jerry provided answers. He was professional and courteous."

"Knowledgeable"

"Knowledgeable friendly"

"Disappointed that a part was not covered under my 10 year warranty."

"Prompt. Efficient. Friendly"

"Very courteous and professional"

"he was very polite, worked quickly and got the job done in a timely manner. He was also neat and clean"

"I cannot remember the technicians name. He was great, professional and would like him back for my next service"

"Very nice, courteous."

"He resolved a problem that the installers of our new system missed. We couldn't get the A/C to work."

"The system installed is in great working condition, however it took 3 different times for the installers to complete a professional installation. The office and sales staff were very professional and prompt. Rusty did everything I asked him to do and would answer questions immediately. For the cost of this system I expected a much more professional installation. However they have corrected the problems that I had and everything is fine now."

"Good job. Answered all questions. Friendly"

"We have been using climate control for over 25 yrs. Tech. Eric was very polite and informative of the service done."

"I was out of town and my wife called for an issue with our outside unit. Your tech came out and charged me $100 service fee which is fine but charged $162 for a $20 capacitor. I understand a mark up for the convenience of stocking parts and having them on hand, but that price is outrageous. He also tried to talk my wife into an $800 fan motor claiming the bearings were bad on the unit. I am a certified technician and checked the fan for a part number to replace it when I came home, but there is absolutely nothing wrong with the motor. I called the local office and asked if they would like to make this right and they said that there was nothing they could do to help. I will wait for a response before proceeding to leave my feedback online with a detailed review."

"Technician was very nice"

"Friendly technician & thorough"

"Messy cleanup in home. They cracked my bathroom vent cover."

"Thorough service; answered all our questions, cleaned up afterward."

"Always room for improvement."

"Justin finally got it done right!"

"The service tech was very friendly and professional."

"Tech was very professional, not to mention very friendly."

"quick, efficient"

"The technicians are always friendly, courteous and efficient in caring for our equipment"

"He was very courteous and knowledgeable and worked quickly."

"I think he did a great job!"

"Tech worked quickly and found everything ok."

"The professionalism"

"very friendly guy, arrived on timely manner, explained everything he was doing."

"Prompt, and very professional"

"The wrong filter came--probably the place Andrew ordered from didn't have the right one in stock --they sent an11 and we need a 13 --I will call Monday morning to report the mistake and schedule a time for you to send someone out with the right filter --thanks"

"He was good"

"Called about service issue Saturday night around 8:30pm and was told someone would be out. And that the technician would call me when in route. Never got a call, I called to follow up twice and was told someone will be calling. But on Sunday I called back and was assigned a tech and he problem solved by just a simple call to have an idea of the problem. We find the issue right away and was able to get our a/c working til the nice tech came out Monday as the tech and I communicated about."

"Did not have to wait very long before he showed up. Very professional. Answered question I had."

"Technician was very professional & knowledgeable in response to my concerns."

"Justin was professional and did extra work that other technicians have not done in the past."

"Gene is very knowledgeable and very kind and considerate of my home. He talks to me about what he checks and does."

"Courteous and timely. Provided helpful information."

"The young man covered each possible problem with a positive attitude and very professional"

"Very professional"

"He was nice and frinedly when he was working on things"

"TIMELY,COURTEOUS,"

"We have Had Randy service on and off for years. He has always been professional. Always been able to explain the problem so I could understand."

"Very professional"

"The sales rep. was very knowledgeable about the services. Along with the technician he offered several options for us to choose from. Both the technician who worked on our heat and the sales rep were courteous and patient with our many questions about their products."

"Mr. Bolen was very polite, mannerly, and did a good job in servicing my unit."

"Was very thorough in his inspection and suggestions."

"Technician was on time."

"Workedhard to resolve the problem and offered suggestions for ways to resolve. Persoanle, efficient service."

"Excellent service. Knowledgeable technician."

"Courteous and thorough"

"GENE IS THE BEST. I TRUST HIM TO ALWAYS BE TRUTHFUL AND I BELIEVE HE IS. I DO NOT TRUST ANYONE ELSE THERE. I HAVE HAD BAD EXPERIENCES IN THE PAST WITH OTHER EMPLOYEES SO I WOULD NOT USE ANYONE BUT HIM."

"O n time and fast work"

"Climate Control is outstanding. We feel everyone in the Mobile Office has done an excellent job taking care of our Air Conditioning needs. From Vance, Prissy and Chris and especially Jerry Bolen our Tech. They have "all" taken excellent care of us. Thanks to all of you for a job well done."

"Excellent and professional service. Took time to listen to and answer all my questions."

"The tech was courteous and thorough."

"Technician was personable, efficient."

"Mr Justin walked in stated his name and company. Explaining what he was doing on each step inside and outside the house . Was very professional. Thank you ."

"Friendly, timely and efficient service."

"Donald was friendly, thorough and knowledgeable for both systems, and provided good advice"

"on time and did what he was supposed to, explaining it as he went"

"He was a salesman ,not service man!"

"You were on time, called before coming out and seemed efficient"

"Knowledgeable and respectable"

"The representative was very polite, professional, and knowledgeable in what he was doing."

"Very pleased with Climate Control!"

"Courteous and professional service"

"the tech was very professional"

"Excellent work/service."

"Excellent customer service"

"Parts had to be ordered. Took a week to get here"

"Fast efficient service"

"The technicians are always knowledgeable, helpful, professional, and pleasant. Our system has always worked well and been dependable."

"My service tech is the best. He always suggest good ideas on saving money."

"Seemed very competent, knowledgeable and friendly."

"good job"

"the technician was nice & friendly"

"Very professional"

"technician diagnosed the problem incorrectly and at a much higher cost to repair."

"Superb and expert service. Justin quickly assessed the problem and corrected the issues effectively and efficiently. System had been down for a few days, but Justin fixed the system in short time. My wife and I are grateful."

"They provided great service."

"Very outgoing. Had great suggestions"

"It was just not the helpful, customer friendly service I've had in the past."

"Donnie is the best technician I have ever had. Always friendly, knowing of any problem I may have had. I always ask for him. Kathy B"

"he did a good job"

"Donnie is always very thorough"

"The problem was fixed."

"Fantastic Customer service."

"Did a thorough job of checking out my system!"

"Our Tech was very courteous and professional"

"I always give average"

"Check out everything"

"called before coming, arrived on time, most helpful"

"Thought he did a great job!"

"tech went right to work. he answered several questions that i had about the furnace. he instructed me not to use bleach anymore in the a/c drain--use vinegar from now own. he was extremely tidy and professional."

"The technition was on time and very polite. He checked out our system in a timely manner and told me the results and made recommendations"

"Rick and Ti were very helpful.We called 9:30 in the morning a d thanks to Ti Rick was at the house at 10:45.Rick came back with the water heater and was done by 2:15.He did a very neat job."

"Justin called to let me know he was on his way, and he was prompt and courteous."

"The service man was efficient and effective. Professional in all ways."

"I was quite surpised with my service visit. When the technician arrived we spent a few min going over the problem and then he began diagnosing the problem. Less than 10 min after the tech's arrival a second car showed up that turned out to be a salesman, this struck me as unusual. As I expected, soon the salesman's small talk turned to how old my unit was along with the prospect of replacement - all BEFORE the tech had my problem diagnosed. At this point, as I expected, EVERY componenet checked by the technician was "marginal" or "only a matter of time" before it failed. The only piece of my entire system he didn't condemn was the thermostat. Of course, the salesman was right there next to me reinforcing each step with a sale pitch. Ultimately, only the cooling fan on the outside unit had actually failed so the tech prepared an estimate - $459.00 for the part (only, I clarified) plus the $95 service call and tax. Since I was uneasy from all the sales pitching going on by both people I took the estimate and paid for the service call only. Afterwards, I did some checking and found the part locally for $125.00 + tax. I was stunned to find that your company has an almost 400% mark up on parts! I've worked in a auto dealership parts department for almost 20 years and for as much as people talk bad about dealerships I can proudly say our percentage of parts mark up is no where near what your company charges. The entire HVAC system in my house was installed by your company 15 years ago and I have used your services several times over the years for repairs but, needless to say, you've heard the last from me as you have lost me as a customer forever. This survey / statement probably wont make any difference and will be discarded but I felt it needed to be said."

"The sales representative was knowledgeable and helpful. The system was installed in few days from purchase. The work was completed in a timely manner. Cleanup was excellent."

"joshuadidhisjobandexplainedandansweredallquestionsthatiasked"

"Great service. Found minor mold issue and fixed it. Installed new thermostat. Cleaned up all areas where he worked."

"Great technician/prompt response to our request/worked to find least costly way to solve our problem"

"Joshua was very nice and appeared to know a lot about my unit, even though this was the first time I had met him. He was friendly, answered all my questions, very professional."

"Serviceman was very cordial and personable"

"Technician was great!!"

"Technician was efficient and courteous. He was very clear when informing me of the status of my equipment."

"Service was timely and efficient"

"My service tech, Gene Anderson, is GREAT. I can't say enough good about how he treats me as a customer. I feel that he is honest and cares about my well-being as a customer. I will continue to request that Gene perform my service in the future."

"Joshua came in the scheduled time, provided explanation on what the tune up would consist of, answered my questions. Then he began working and he knew what he was doing. He worked quickly. He was professional and friendly. I will not hesitate to use this company again. I will also tell friends of my good experience."

"tech found problem and corrected it quickly. he was stressed for time, but made sure everything was in working order before leaving."

"Explained what he was doing,"

"The Tech Consultant was most pleasant and extremely knowledgeable!"

"Good service provided."

"Service Technician explained the tune-up process"

"Work was accomplished in a timely fashion. Considerably more expensive than I expected a thermostat replacement to be. Would've done it myself if I'd realized what it was going to cost. Lesson learned."

"Came right on out and did an excellent job!"

"Very friendly, professional and competent technicician"

"Service call was quick; serviceman (Roman) was professional."

"Technician amicable,knowledgeable and efficient. Resolved issue to my satisfaction."

"Technician arrived on time and perform his tasks as expected."

"I had to wait 5 nights in August heat before my repair was completed. I arrived home (from an overseas trip to Scotland) at 10:00 P.M on Wednesday, August 22. I reported the problem the next morning and a technician did arrive. He told me the part had to be ordered, and would probably arrive on Friday afternoon, but he would not be able to install it himself! I feel that someone should have come on Saturday after the part/s arrived on Friday afternoon. This breakdown was of a new unit installed (paid completely)in late May. I have been a customer since1989 when I moved into my home.I don't think my customer loyalty was considered, and I don't think this survey will be acknowledged. The technician did bring me a portable cooler (which cooled only one room), but he said he it did it to be nice. If I had children or pets, I would not have been able to remain here for so long with no air conditioning."

"Very friendly service"

"lots of friendliness and expertise!!!!!"

"As usual, your service technicians were very efficient and got the job of installing my new unit in a timely manner. Everything was cleaned up before they left. I have been doing business with Climate Control for about 19 years and have always been very happy. I like the idea that my annual checkups are now covered for the next 10 years as well as any repairs."

"Steve and Roman were very professional and explained every step of the process, they made sure that I knew how to operate my new equipment.Mr. Rusty was my sales consultant and he did an excellent job as well by explaining the complete break down of my loan and the process it would take in order for me to receive service. I felt safe and very secure that I was making a great decision. This was my first installation and it was perfect. Thank you to Mr. Rusty, Steve, and Roman for a great experience."

"Service was provided on time, efficiently, and with a friendly manner."

"Appeared to be trustworthy and competent. Patiently discussed my concerns and answered my questions pertaining to my unit."

"We had perhaps the most thorough cleaning of our condenser ever. In fact, the entire service was thorough."

"The tech arrived on time and was very professional."

"Always prompt, friendly and thorough."

"Never had a problem over the years with company"

"got air fixed in short time parts were available next day :)"

"Did not have parts in stock"

"Got to work quickly, ID'd problem and got it done"

"tech was friendly, patient and knowledgeable"

"Ronnie and all the other technicians are friendly and helpful."

"Technician was efficient, personable. Arrived on time."

"friendly tech, I had an appointment scheduled for July 23rd between 8 and 10. At 10:30 I called and they told me that they had a lot of break down calls to come in over the weekend and that they had called to reschedule. My husband nor myself received a call to that fact. I had to reschedule to Wednesday and the tech did show up on Wednesday."

"Joshua was very friendly and knowledgeable. got here on time and finished in good manor. would like him next time."

"Very polite. Seemed to go above and beyond our expectations. Double checked his work . Cleaned up behind his work. Articulated what he did so we could understand services provided. Thank You"

"The sales representative, Bobby Franks, was very helpful and knowledgeable. He gave clear and detailed explanations and answers to our questions. Our installers, Steve and Roman, were prompt, courteous, and knowledgeable. They left our property clean and cool!!!"

"He was prompt and efficient."

"reliable-professional"

"I just return from San Diego Ca. and the down stairs AC unit is not cooling the house. The price for the capacitor this time is mush higher then the capacitor installed the last time I replace it."

"On time, courteous."

"initial diagnosis seemed long and unsure, found burned control board, said needed new board and should NOT have taken it all out w/o replacement occurring. Next person had to read schematics and was careful to follow wires to find out what they went to. got in place but then fan didn't turn on. new motor was 5 days later so not happy with time to fix air."

"The technician was very thorough and knowledgeable"

"Technician performed a step that I've not seen before when he cleaned the coils on our outside unit. He did state that it's not something you have to do every time, but it helps clean off the coils so the unit runs more efficient."

"Your people have always been very courteous and helpful in explaining any problems they may have found when checking my system."

"We had a mini-split system installed in our metal building. Scott, Justin, Keegan, and Carlos worked well together as a team to get the job done. They had to move stuff to work and were very respectful. They were polite and when I asked questions, they answered with a full explanation so that I understood. It was a long day for them but they worked diligently in the heat - until they got the units up and running. Then we all enjoyed the cool air! Thanks guys. Good job!"

"Efficient and very polite"

"Quick service and very personable"

"Justin was on time nd veryprofessional."

"The problem I had was I had call the night before for someone to come out that night and it was getting late so I called back to get someone to come out the next morning and I was told I would be on the top priority list and I didnt get anyone to my house until after 1 p.m. the technician that came out was the best very friendly and got the job done in a timely manner."

"everything was satisfactory."

"I always pick the middle"

"Act in a professional manner"

"technician went right to work. he answered several questions that i had, and even asked me questions that he had. he wasted little time going through the process of his inspection. he did an excellent job."

"Technician very professional, courteous, and thorough."

"courteous, efficient, knowledgeable.....also, two different units were installed on seperate days (or visits). same technicians or installers. same good service."