keith K. mobile, alabama May 14, 2022 "He arrived in a timely manner and completed the work within the 2 hour time frame."
winthrop H. mobile, alabama May 13, 2022 "Donnie is always very thorough and so very nice!!! He has helped us for years!"
ben C. mobile, alabama May 11, 2022 "Although we didn't feel quite satisfied due to the thermostat installed with our heat pump, everything was made well with the change-out of the thermostat with one that was understandable by me. My wife and I again commend Climate Control and Technician Justin Reed for getting and installing a 7 day programmable thermostat that made us "Very Satisfied Customers". I have set the thermostat to our liking. Thanks again for taking lemons and making lemonade. Have a Good Evening, Ben and Valencia Chaney."
elmer S. mobile, alabama May 08, 2022 "Donnie is knowledgeable and friendly technician. Always thorough and on time"
betty C. mobile, alabama April 29, 2022 "He was vaccinated, wore a mask, was kind and interactive. He seemed to know what he was doing, and was very much in with me an 84yr old woman. I would recommend him to anyone. Thanks for sending such a wonderful person."
richard A. mobile, alabama April 24, 2022 "Eric arrived exactly on time and did above and beyond and excellent job."
joe Z. foley, alabama April 24, 2022 "first scheduled visit got mixed up but this rescheduled visit was verified, on-time, and we received the notifications you usually provide."
emily B. mobile, alabama April 05, 2022 "I was very satisfied when the technician fixed the system and got it working again. Im not happy that no one showed up the first time that I called and did not contact me. Im also not happy that the installers didnt blow out the line when the installed it. Im also not happy that I havent received any information about the cost of the system, my payment amount, etc."
beverly M. mobile, alabama March 23, 2022 "The technician was very professional and easy to understand about the upgrade on a new unit."
robert M. mobile, alabama March 23, 2022 "Climate Control has always provided the best service. The technicians are friendly and get the job done quickly. It is always easy to get an appointment if you are having any problems. I would feel confident in recommending them to all of my friends and family. Thank you, Climate Control."
lee B. mobile, alabama March 15, 2022 "The serviceman did a good job checking my unit and cleaning the unit."
jim M. fairhope, alabama February 22, 2022 "as noted before, excellent service; good advice; great follow-up"
michael M. mobile, alabama February 17, 2022 "Gene is always professional, courteous and informative."
doreen C. wilmer, alabama February 13, 2022 "They are very friendly and professional. They were able to answer every question I had."
walter H. grand bay, alabama January 29, 2022 "The technician was patient and thoroughly answered all of my questions."
wesley M. spanish fort, alabama January 29, 2022 "Technicians are always on time for an appointment and are very professional."
david K. mobile, alabama January 18, 2022 "Our heat went out around 8:00 am and y'all had it working again before noon. Office personnel called back to let us know when the tech would arrive. All very professional."
karen B. mobile, alabama January 11, 2022 "Promised time was not kept. I, the customer, had to call to find ot what was the status of my call."
al D. mobile, alabama January 10, 2022 "Justin, arrived within minutes of our call. We have had several call about our unit and replaced 3 thermostats and the unit still didn't function properly. Justin took his time to analyze the problem and in a short amount of time he fixed our problem. And if has been working fine since then. I hope it continue to work. Justin was great!"
wesley M. spanish fort, alabama January 09, 2022 "The technicians were on-time and professional and gave me the information I needed."
william G. mobile, alabama January 06, 2022 "He got here at the beginning of the service window, took care of his business and left."
pam L. mobile, alabama January 05, 2022 "Trevor was polite and professional. He knew his job exactly, and worked proficiently."
robert W. citronelle, alabama December 01, 2021 "He check heating cooling filters electric connection all over"
judy L. satsuma, alabama November 20, 2021 "Gene Anderson is a very well informed gentleman.Enjoy his visits to our home."
richard rushan R. chickasaw, alabama November 20, 2021 "As always, Donnie is the best! Skilled, knowledgeable, and courteous."
dianne S. mobile, alabama November 13, 2021 "The technician was very courteous and came over quickly to fix my problem"
heide sarubin S. mobile, alabama November 12, 2021 "Arrived within an hour. Was very courteous and showed me how to use the thermostat. Technician before installed new thermostat but had it set for "cool only""
luise M. mobile, alabama November 06, 2021 "Gene was on time, very professional and yet, friendly, and he knows what he is doing everytime."
julie T. mobile, alabama November 03, 2021 "Not sure why a salesman came along. Wasn't asked for, needed or necessary. Was nice talking to him as well, but that's not the point, is it?"
sharon K. mobile, alabama October 19, 2021 "Still waiting for the hood to be installed on my a/c unit. Plus Gene is to come by and inspect the installation of the air duct upon it's completion. Still waiting. Dissatisfied with One Plumber. Did not keep their slotted time for insulation of my hot water tank. When plumber came out he brought electric tank, instead of gas. Had to go back. He left my house a mess when he left. The low rating is on One Plumbing."
charles R. mobile, alabama October 17, 2021 "knew his job-went right to work-answered several of my questions!"
michelle J. mobile, alabama October 12, 2021 "On time as schedule. The two men was very professional and courteous."
yvonne M. mobile, alabama October 08, 2021 "The technician contacted me in a timely manner and performed the service in a professional and efficient way."
kenneth B. mobile, alabama October 02, 2021 "Tech knew his job. Most efficient. Arrived at 9:25 for a 10:00 to 12:00 window. Was polite and friendly."
donna M. mobile, alabama October 01, 2021 "I appreciate Crystal for scheduling our service appointment and calling ahead when technician was headed our way. Josh was polite and friendly and very knowledgeable about hvac systems."
rena M. mobile, alabama September 26, 2021 "Great customer service and answer any questions I had. Made sure I understood and educated me on the new thermostat"
michael M. mobile, alabama September 20, 2021 "While the technician checked the system for the elusive problem everything seemed to be in order. The run capacitor was checked and found to be in tolerance. He did add a small amount of freon but felt that was also not significant. This problem has occurred 2 previous times but seem to be a year or so apart."
michael J. mobile, alabama September 17, 2021 "It was great except they forgot to wrap the low voltage wire on the heat pump. The task was on the work order."
ed H. mobile, alabama September 13, 2021 "Service on local level is great! Call center is horrible, person I first talked to I couldnt understand then when we were almost finished, call was dropped on her end. Called back and was very pleased with the person I then talked to, no problems. The call center should be a local person."
david H. mobile, alabama August 17, 2021 "Got the A/C functional and diagnosed problem, ordered part"
matthew P. mobile, alabama August 17, 2021 "Because I am not new to this company, and they have always been there for us"
linda H. mobile, alabama August 16, 2021 "Technician was prompt, courteous, very knowledgeable and thoroughly inspected our ac/heating unit. Excellent service! A+"
karl B. mobile, alabama August 09, 2021 "Friendly technician, arrived a bit early (we received notice that he was coming early!), and he was thorough and fixed the problem."
peggy B. mobile, alabama August 08, 2021 "The effort he took to look up the parts I neededget it in a timely manner and Returning to install"
jamal P. mobile, alabama July 21, 2021 "The technician was very knowledgeable, helpful, and has personality. I'd recommend him any day of the week."
melissa S. mobile, alabama July 20, 2021 "Gene does an excellent job. He is on time and knowledgeable about the product. Answers any questions and explains what he has done with the unit that day. Very polite too."
randy and karen B. mobile, alabama July 03, 2021 "Everyone, including office staff, were professional in every way. The lady who set our appointment kept in communication, everyone showed up on time, phones were answered when I called, the installers (David and Trevor) did a great job, cleaned up well after themselves, and were really nice."
pamela W. mobile, alabama June 26, 2021 "I was quoted a price by phone without looking at the the attic."
anthony T. mobile, alabama June 20, 2021 "If the technician knew the system had more damage should have fixed entire unit at that time I am a disabled veteran on a fixed income money is really tight"
w.e. L. mobile, alabama June 10, 2021 "Resolved cooling issue promptly and we were not charged as the issue was deemed under warranty."
ouida coker C. mobile, alabama June 08, 2021 "I've been a customer for a long time. The people I deal with are very courteous, polite and willing to help. The technician, Jerry Bolen, is very polite, efficient in checking the unit, and doing the services needed. I am well pleased!"
judy L. satsuma, alabama May 28, 2021 "Great job every time. That is why I will always ask that he come to our home."
frank L. mobile, alabama May 16, 2021 "The technicians were great and helpful. The sales consultant was knowledgeable but his black american flag mask was unprofessional. Thats why I gave the one rating. Especially knowing that my sister who has an account with climate control complained about the same issue. I suggest CC have employees enforce plain mask as a part of their uniform policy."
kenneth T. mobile, alabama May 09, 2021 "The tech sent to our residence was very knowledgeable, and handled the questions raised by the home inspector in a way a lawman could understand. He is a credit to your company, and his profession."
enoch A. mobile, alabama May 08, 2021 "Nice, courteous and knowledgeable service expert repaired their product quickly and effectively."
sue D. mobile, alabama May 06, 2021 "I was told I would get a smart thermostat control. And I get just a normal thermostat."
michelle J. mobile, alabama April 30, 2021 "Justin has always been very professional, courteous and trustworthy. He is the type of person I feel we could leave the key under the mat and he would go in and do his job lock back up and place the key back. You should feel great to have an employee like that."
richard P. mobile, alabama April 27, 2021 "The technicians were patient professional and willing to answer any questions with no rush"
matthew P. mobile, alabama April 27, 2021 "Because he's very good at what he does and he's nice also we love him"
diana B. mobile, alabama April 23, 2021 "Justin is a very knowledgeable and professional employee and it is always a pleasure to have him service my unit. I like the idea that the same person comes every time as they are familiar with where the unit is located ."
charles S. spanish fort, alabama April 15, 2021 "Joshua was very professional and answered all my questions"
sally R. foley, alabama April 14, 2021 "Justin is always very thorugh and knows what he's doing. He's ordering a new filter now and has to return yet with it to complete this springs checkup -- should be in soon I think."
betsy S. mobile, alabama April 13, 2021 "punctual, notified in advance, thorough, id's problems & recommends solutions completes tasks quickly, communicates well"
myra H. mobile, alabama April 11, 2021 "The outside unit could not be serviced due to lightening. Technician said inside unit was dusty but did nothing about it. Technician talked NON STOP."
richard A. mobile, alabama April 11, 2021 "They did an excellent kid as always, but they forgot to blow out the drain lines."
christian O. mobile, alabama April 10, 2021 "Efficient and professional service with no clean-up required on customer's part"
patricia B. mobile, alabama April 09, 2021 "Very personable, Shared information about new products and left me phamplets. Knowledgeable, Effficient"
kevin L. theodore, alabama March 29, 2021 "Very professional,courteous, and knowledgeable technicians"
glenn I. mobile, alabama March 24, 2021 "My local Climate Control people always provide on time service and are never needed to be called back with any sort of problems."
irene W. mobile, alabama March 23, 2021 "When the tech finally came out he was very friendly and knew just what to do. Had problems with the weekend operators over the phone abd Tech never showed up, was told the weekend operator dispatch my number to another source, no one never called me back. Got phone call on Monday morning, person who called was very apologetic and stated they had new people answering phone on weekends he dispatch someone right away that morning"
mr aguilera A. mobile, alabama March 22, 2021 "Service was quick and efficient. The night surprise is, I replaced ventilation and it was under warranty. No charge for service. They were an honorable company and fixed without hesitation."
steve M. eight mile, alabama March 20, 2021 "Very professional, told use what to do to keep are systems running in good condition until the next service"
mr aguilera A. mobile, alabama March 15, 2021 "The service was quick and efficient to repair vent that had fallen off due to animals that had gotten in during construction when old vents replaced 7 months ago. The service was free due to warranty. I was surprised, no bill!"
ricky P. mobile, alabama March 13, 2021 "Mr. Anglin was very professional on his job, and answered all the questions that I asked him, also he was very friendly."
jim M. fairhope, alabama March 10, 2021 "While the costs were too high, Roman did a great job. Only problem is your appointment desk never, repeat, never matches appointment details with the servicing tech. You need to work on this."
scott D. mobile, alabama March 01, 2021 "Unit that was installed in 2018 has been out of service for 5 days so far pending a replacement on a motor. Service team shows no urgency and Im getting charged $330 for the replacement."
nancy K. silverhill, alabama February 20, 2021 "Donnie Anglin my Service Technician was very friendly and did his job well and fast."
patricia G. mobile, alabama February 19, 2021 "Salesman knowledgeable, very courteous. Technicians very quiet, quick steady workers."
loni O. mobile, alabama February 18, 2021 "UV light system was significantly marked up. It can be purchased online for $199, and I was charged $500. I would like to develop a long term trusting relationship with Climate Control; however, I am now cautious regarding pricing that will be charged for more significant equipment."
charlene L. mobile, alabama February 18, 2021 "Trevor was efficient, and professional. I would have preferred that he wear a mask."
mickey E. mobile, alabama February 16, 2021 "Extremely experienced technician. Answered all questions and made repairs. Could not make out his name very well on paper work."
allen R. mobile, alabama February 11, 2021 "Trevor was on time well-dressed polite and as far as I can see that a great job."
william G. mobile, alabama February 11, 2021 "Other than being 10 minutes late outside the window the tech performed his duties and left. They did call and say they were running late."
jamie K. mobile, alabama February 08, 2021 "I felt Eric the technician did a thorough job of inspecting the unit inside and outside."
claude L. mobile, alabama January 22, 2021 "He was very knowledgeable of equipment and worked friendly and diligently to fix problems."
donald V. semmes, alabama January 08, 2021 "Josh was courteous and respectful He came in and found the problem and solve the problem quickly"
judy L. satsuma, alabama December 26, 2020 "Gene always provides us with excellent service.Very friendly and explains all our questions."
kenneth C. mcintosh, alabama December 23, 2020 "Well trained in finding the problem and getting the part and fixing the problem."
anne/wade M. mobile, alabama December 23, 2020 "Gave helpful information and suggestions. Also answered questions. Did not seem in a hurry and took their time. Appreciated them wearing masks."
focus M. mobile, alabama December 18, 2020 "Youe employees are always so wonderful. They are kind, professional, funny, patient, and most of all, they truly want to help the customer with their needs, they really care about your customers and it shows! Excellent job. We refer them every chance we get."
victor G. mobile, alabama December 17, 2020 "My Climate Control Service Expert seemed to absolutely know what he is doing and explained this to me."
jessie M. mobile, alabama December 02, 2020 "He was very professional. He did his job well ms he was courteous"
jeff W. mobile, alabama November 30, 2020 "Justin was very knowledgeable of his job and very courteous. Justin also wore his mask the entire time without having to sak him.."
ouida C. mobile, alabama November 23, 2020 "I have used Climate Control Service Experts for many years and I am very pleased with their service. I have the Service Maintenance Agreement (twice a year). Jerry Bolen has been my Service Technician many times and he does an excellent job."
simply 1. mobile, alabama November 18, 2020 "Our tech keeps everything running smoothly..that's the bottom line. He doesn't try to hit us with repair bills all the time, only when needed. You could have the contracts for the other 39 stores if you were in those areas."
marilyn H. mobile, alabama November 17, 2020 "They care about the customer. Very pleasant to work with and both know their job."
andres A. mobile, alabama October 14, 2020 "Work was done on time and as promised. Tech explained what we was doing and answered all of my questions."
tommie C. mobile, alabama October 08, 2020 "The technician was very professional, friendly and knowledgeable!!!!"
martin G. mobile, alabama October 08, 2020 "Gene checked my system very thoroughly and is always very professional and respectful of my home."
charles G. mobile, alabama October 07, 2020 "Very satisfied with installing and the professional manner the installers went about there work. The only problem we had was with the thermostat. All they could explain was how raise or lower the temperature. I wanted to know something about the blue tooth. The installer said he didn't know. Suggested to read the book. I felt like the salesman should have come by and ask were there any questions or happy with the unit. I guess I'll wait until serving is due and ask them."
donna K. mobile, alabama September 30, 2020 "Technician changed the thermostat to heat and left without setting it back to cool. Temp got a little hot in here."
sarah L. mobile, alabama September 28, 2020 "Had problem getting leaking roof vents replaced. Took repeated calls to get them to find a roofer to replace them. Finally I found one for them and fortunately roofer got them replaced before hurricane Sally hit. Water would come in on new unit they installed. I have been a customer for 30 years and was shocked at treatment I received. Tech Donnie Anglin was very helpful and did all he could for me."
joe Z. foley, alabama September 26, 2020 "You reminded us we were due for check-up, it was scheduled quickly, and we were kept informed as to the technician's arrival"
tony P. mobile, alabama September 22, 2020 "I have been a customer of your company for over 20 years. I always felt by being your customer I would always get a fair price on any parts and labor. I was informed that I needed to replace my AC/Heating system due to freon leakage. Your sales rep quoted me a price for over $15,000. I received 2 other quotes for the exact same Lenox 16 SEER system and both of them were several thousand dollars less than your quote. So being a long standing customer does not have any advantage, just the opposite. In the future I will not be doing business with your company again."
keith K. mobile, alabama September 15, 2020 "I had an air conditioner issue. It took more than 1 trip due to parts not being available."
michael E. semmes, alabama September 07, 2020 "Gene was able to quickly diagnose the problem with my outside ac unit and get it repaired and back in service."
shirley M. mobile, alabama September 07, 2020 "The ac failed many time even with two circuit boards , greased parts in attic and installation of a blower and motor. ALL FAILED TO KEEP AC RUNNING. But when a simple thermostat was installed ac is working without a problem. But im not knocking the tech . Where was his boss who should know more about repairs then his workers . I think he is more interested in the BILLING and has little knowledge of ac problems."
anne W. mobile, alabama September 03, 2020 "comes on time, very pleasant, goes right to the problem. knows us from past visits. we know GENE will do well w our problem."
pam L. mobile, alabama August 30, 2020 "Jason is knowledgeable and skilled. He is always polite and kind! He has done the service on our HVAC 7 times, so he is very familiar with our equipment."
william B. mobile, alabama August 29, 2020 "Tech came out late on a Friday night, quickly diagnosed the problem & corrected it, and told me how we could help prevent it in the future."
scott M. mobile, alabama August 25, 2020 "Donald has always done a great job when he services our system. He is very knowledgeable and personable!"
troy L. mobile, alabama August 24, 2020 "Justin was prompt, communicated the problem and made repairs"
danielle D. mobile, alaska August 20, 2020 "I had a new AC and Heating installed and Roman and Steve were prompt and professional."
troy L. mobile , alabama August 18, 2020 "Justin responded quickly and stayed after business hours to make the repair"
shirley M. mobile, alabama August 18, 2020 "Tech. Doing his best to get unit running that failed two days in aa row and problem was two new circuit boards another tech installed recently. A faulty code indicated part required lubrications. I hope this fixed my unit but I am not sure circuit boards are working as designed."
jesse C. mobile, alabama August 14, 2020 "I was very satisfied with the Climate Control Service Expert, Justin, because of his professional disposition and work ethics."
craig S. mobile, alabama August 03, 2020 "Placed a Appt on line Saturday at11 pm for my upstairs air not cooling. I picked my Appt time to be 8 - 10 am Sunday morning. Guess who showed up at 8:00 am. The tech Donald. Above my expectations."
keith K. mobile, alabama August 02, 2020 "The Technician got the AC to work yesterday, but the problem happened again this morning."
kathleen D. mobile, alabama August 01, 2020 "Mr Gene is always courteous and professional. He does a thorough job and explains what and why he does each thing."
cynthia peck P. mobile, alabama July 18, 2020 "The lady and answering the phone and the technician were friendly and the response was prompt."
brenda H. mobile, alabama July 18, 2020 "The technician was friendly and competent but forgot one small thing"
david K. mobile, alabama July 15, 2020 "The tech arrived on time replaced the filter, checked all equipment, told us what he did and left. He was very efficient and did not waste our time or his."
allie R. mobile, alabama July 13, 2020 "the technicians that came to my house were very nice, however, I spoke to a few different women on the phone when scheduling my appointment that were not very friendly and had poor customer service. the issue was not resolved after the first visit to my home with Gene which is why Roman then had to come out to my house a second time. Both of these gentleman were very kind and helpful. When I tried to call Climate Control after Gene had left and I realized the issue was not fixed I called every few minutes for over an hour before I could get anyone on the phone. I understand being put on hold or waiting a few minutes but to not even have anyone answer the phone in almost an hour and a half is terrible business. I would recommend hiring more in office staff to answer your phones. No complaints with Gene or Roman."
harvey W. chunchula, alabama July 12, 2020 "Very qualified and informative young man. He was very nice , had very good customer service skills.So far the best I have ran across in years with your company. He's a keeper."
claude C. mobile, alabama July 11, 2020 "Donnie Anglin was very professional. He corrected our problem quickly."
johnnie B. eight mile, alabama July 09, 2020 "The installation techs were very disrespectful, using vulgar language to one another, in my present. The sales persons Mr. Bobby Franks was first class highly recommend."
george M. semmes, alabama July 04, 2020 "1- On time 2-Thoughtful -(had mask on) 3-Checked all necessary iems"
kim G. mobile, alabama July 02, 2020 "Tech was very nice and knowledgeable as to what was wrong and fixed it quickly"
ouida coker C. mobile, alabama July 02, 2020 "Both the technician, Jerry Bolen, and the service representative with whom I spoke with on the telephone were very polite, courteous and seemed willing to provide my needs to the best of their ability."
felicie hazeur G. mobile, alabama July 01, 2020 "Outstanding service! My problem was complex; service tech worked diligently to figure out and fix the problem. Air conditioner is working well now."
amy S. mobile, alabama July 01, 2020 "Thank you to Donnie for coming out before 8:00 am to fix our A/C. He was very professional and had my A/C fixed with in an hour. Our family always uses Climate Control Service Experts for all our Heating/Cooling needs. Thank you also to Vance for the excellent service we receive from this office. We highly recommend you to all our friends."
sylvia M. mobile, alabama June 28, 2020 "Gene Anderson did a very good job complete and informative and wore a mask"
stephen K. semmes, alabama June 27, 2020 "Mr. Gene went above and beyond to clean my outside unit and asked every question I had. Mr rusty was very informative about other offer provoded."
channing M. mobile, alabama June 26, 2020 "1.Lack of efficiency - visits usually take less than 1 hour. This visit took 3. There were no special activities performed that were explained to me (I asked), that should have increased the time required. 2. Promptness. My expected arrival time was 12:00-2:00. The technician showed up right at 2:00. In my opinion, thats late. Id like the job completed inside the