Climate Control Service Experts Reviews

"Technicians were very professional and polite."

"I made an appointment via phone for Tuesday morning 9/12/2023 between 8:00am - 12:00pm @ 251-202-7899, and the lady I spoke with confirmed the appointment with your technician Braxton. The next morning when I called to confirm my appointment, I learned there was no appointment scheduled. The lady I spoke with (Kea?) asked what number I called (see above) and then said that wasn't your number, even though I called in on the same number. I was able to reschedule for Wednesday morning, and requested her manager return my call re: different phone numbers and dropped appointments. As of today, I have yet to hear from anyone in your office regarding the two phone numbers and the dropped appointment."

"Excellent experience!! Very respectful,courteous, knowledgeable and professional service technician. Of my many years with your company this young man is 2nd to the best that have ever serviced my system."

"Joe was very professional and nice"

"Very prompt and friendly"

"Professional"

"I'm very very satisfied with our technician Josuha Howard. He was great how ever not satisfied. with your automated texting at all."

"Very nice and explained options to me. Did not try to push extra services."

"Great service, very professional."

"The technician was friendly and professional."

"Joshua Howard and Christian took very much care to take care of us they addressed the issue that was missed by four other technicians that came out that day they really helped us out so much we are so pleased with the help that they gave Joshua is very knowledgeable as well as the young man Christian who accompanied him would like to in the future have them come out if possible to do maintenance for our system"

"Always provide excellent service. Josh is very knowledgeable and kind. He explains things clearly and makes sure I understand any issues with my system."

"Friendly, knowledgeable, very thorough."

"Great Service"

"Justin was fine, always has been nice and friendly. I gave this rating because y'all replaced 2 parts and then seemed to not want to be helpful in getting a 3rd part."

"Knowledgeable"

"He answered my questions."

"Always thorough, competent, polite and punctual!"

"He was very polite, professional, and well-acquainted with his job."

"knowledgeable technician got in and out quickly."

"I have been using for 15+ years"

"The service tech explained the problem"

"I was not at home at the time of service but my kids were and based on the information from them the technician gave some very good information as far as maintenance on the system"

"I thought that the part was covered through my extended warranty."

"Donald and his assistant were at my home within 45 minutes of my call to Climate Control. The found the problem, fixed it and were very helpful."

"Mr. Darius was very knowledgeable in his work, very nice young man. Need more employees like him."

"It was a quite impressive installation. The fellows worked together like clockwork, highly professional, very courteous, exemplary work. The new a/c and furnace are beautiful. Cant say enough good things about Climate Control."

"The man was very professional and nice."

"Efficient courteous, affable and a pleasure to have in my home"

"Always responds quickly and fixes the issues"

"Techs were thorough and pleasant. Answered all questions readily. Really nice folks."

"Diagnosed and corrected the leak with the water heater in less than half and hour."

"Donald arrived early and was very professional as usual. He provided answers to my questions,"

"A/C COOLING ISSUE STILL NOT RESOLVED"

"Donnie is always professional and pleasant."

"Justin determined problem & repaired it. He is very nice & competent."

"Respectfully and helpful."

"Did not blow out condensate drain. Did not remove fan screen from condenser and clean out leaves. Did not show mfd of start capacitor on report which i specifically asked for. As a result of not checking condensate drip pan or blowing out drain unit shutdown last night."

"zero complaints. I was happy with the service."

"The service tech Justin, was very polite and professional."

"Incredibly rapid response time; friendliness of technician, Mr Anglin; resolution of issue"

"Your salesmab went out of his way to help me the same day. Because it was so hot in my house for me and my 89 year old mother.10"

"Justin was very helpful and thorough in his work"

"Justin was polite and professional, and told us our needs."

"Justin ! He is so delightful and caring."

"I am very miffed that my account was dropped. I didn't want to pay the higher rate. When I called for service, you were not able to provide me with attention for much too long. I have decided to cancel my agreement with your company. Sorry, goodbye."

"The service call number for the weekend needs a lot of improvement. Was disappointed that there is no service on Sundays."

"Knowledgeable and friendly"

"quality service"

"Diagnosed the issue quickly and competently."

"Justin Reid is very knowledgeable, friendly, and a hard worker. A+"

"very honest"

"I called on 07/30/2023 and was told that the tech would be there at 2030 hours, he did not show. I called at 2100 hours and was told he would be there at 2200, he did not show. I called and was scheduled for 07/31/2023 between 0800-1200 hours."

"It was deserve from the time I made the call. Needless to say they were on time. Problem was detected in short time and solved. Thank you!"

"Technician got here quickly and was very efficient at getting to a solution and fixing the problem."

"When contracted with yall, I was advised that I would have 24 hour service should something happen with my a/c. When called in when a/ c went out the clerk said No I do not have that service"

"Efficiency polite professional"

"Very expensive !"

"The technician was excellent! Making the appointment was less satisfying due to the service you are using!"

"I provided this rating because it took too many technicians to come out and attempt to resolve my issue. Issue was never resolved permanently for the last 3 months until 7/18/23. Justin Reid came out and took the time to fully access the unit, found the problem, and fixed the problem."

"On time, pleasant and respectful"

"Very professional service"

"Prompt, explained everything, gave info on care of ac unit. Great experience."

"I thought Justin did a great job! He was here for several hours replacing a part and was very knowledgeable and polite! He helped me understand a little more about how my air conditioning system works!"

"Knew his job and efficient"

"After several repairmen came Mr Anglin was the one who figured out what was actually wrong with my system and the part that was needed. He was also very nice and polite as was all the other repairmen."

"Efficiently completed installation and showed us how to use heat settings on thermostat"

"he was respectful and honest"

"Quick response time, friendly service, quick diagnoses and resolution of my issue."

"Quick response time, friendly service, quick diagnoses and resolution to my issue."

"Quick response time, friendly service, quick diagnoses and resolution to my issue."

"Quick response time, friendly service, quick diagnoses and resolution to my issue."

"It was a disjointed process from actually scheduling the appointment to the local office calling to find out what services were needed. Also the first number told me we could ask about generator service add-on but locally that isn't offered. Finally, apparently my service contract ended in May and I didn't know. I've always renewed it as scheduled but apparently mine expired?!?"

"It was a disjointed process from actually scheduling the appointment to the local office calling to find out what services were needed. Also the first number told me we could ask about generator service add-on but locally that isn't offered. Finally, apparently my service contract ended in May and I didn't know. I've always renewed it as scheduled but apparently mine expired?!?"

"It was a disjointed process from actually scheduling the appointment to the local office calling to find out what services were needed. Also the first number told me we could ask about generator service add-on but locally that isn't offered. Finally, apparently my service contract ended in May and I didn't know. I've always renewed it as scheduled but apparently mine expired?!?"

"It was a disjointed process from actually scheduling the appointment to the local office calling to find out what services were needed. Also the first number told me we could ask about generator service add-on but locally that isn't offered. Finally, apparently my service contract ended in May and I didn't know. I've always renewed it as scheduled but apparently mine expired?!?"

"It was a disjointed process from actually scheduling the appointment to the local office calling to find out what services were needed. Also the first number told me we could ask about generator service add-on but locally that isn't offered. Finally, apparently my service contract ended in May and I didn't know. I've always renewed it as scheduled but apparently mine expired?!?"

"It was a disjointed process from actually scheduling the appointment to the local office calling to find out what services were needed. Also the first number told me we could ask about generator service add-on but locally that isn't offered. Finally, apparently my service contract ended in May and I didn't know. I've always renewed it as scheduled but apparently mine expired?!?"

"It was a disjointed process from actually scheduling the appointment to the local office calling to find out what services were needed. Also the first number told me we could ask about generator service add-on but locally that isn't offered. Finally, apparently my service contract ended in May and I didn't know. I've always renewed it as scheduled but apparently mine expired?!?"

"It was a disjointed process from actually scheduling the appointment to the local office calling to find out what services were needed. Also the first number told me we could ask about generator service add-on but locally that isn't offered. Finally, apparently my service contract ended in May and I didn't know. I've always renewed it as scheduled but apparently mine expired?!?"

"Always professional and knows what to do to remedy problem."

"Always professional and knows what to do to remedy problem."

"Great"

"Because Justin went to the problem strait away and then fixed it."

"Donnie is always on time, professional and personable. My system works because of Donnie."

"Very professional"

"Ive never experienced these many issues with an HVAC system. Is the HVAC system defective or not compatible with residential area. Initially starts out okay then an issue arises. I WANT TO GET OUT OF MY CONTRACT. Not getting the value for what I pay monthly. Im losing time off work with all these service calls."

"THe technicians are great, especially Donny that services our units every time. The administration is terrible. They never get our appointments right! This time, the technician did not arrive between the 4 hr window, never called, and when Donny showed up he had not been told it was a maintenance call and did not have the filter he needed, no fault of his. This happens frequently!"

"The technician that came out was awesome"

"because you responded fast and service was good better than the young men you usually send."

"Reasonably fast response. Justin is very capable and efficient at diagnosing and fixing the problem."

"Enjoyed talking with the installers as they worked. A second shift came in late afternoon to tackle a function problem that showed up late. No one left until the unit was running correctly. Impressive and appreciated."

"He did his job"

"Quick response and excellent service"

"APPT WAS 12-4 .GOT MESSAGE TEC WAS EN ROUTE AT 0900 CALL TO LET THEM KNOW GOT THE RUN AROUND"

"Excellent service and s friendly, intelligent and caring technician!!!"

"Jerry was thorough in what he did, but the problem has not been totally resolved."

"You're always willing to help at the last minute."

"Explain things"

"tech was great n polite"

"Awesome guy Wesley good knowledge great and fast and quick got our ac fixed and running"

"Were able to tell what I needed for my units to perform more efficiently ."

"Were able to tell what I needed for my units to perform more efficiently ."

"All of the technicians were very nice and professional"

"Quick, friendly, and fixed the problem!!"

"you called to schedule maintenance appt then called a couple of days later to cancel because already had check up in Jan. this is the second called i have received since Jan."

"Kevin and the technician were both very professional, observant, and fluent in the care and service of my HVAC needs. Both were very concerned and helpful."

"First call I made on 5/27 I was told that 5/31 was the soonest someone could come out. Then when i called back, I was told that a tech would be there between 5-7pm on 5/27. At 930pm I called back and was told that it would be 8-10am on 5/28. At 930am I called to check the status of the tech coming out, at 945am I was called back and told tech was on the way. Tech did show up and diagnosed the issue. Tech was polite and great. He called on the following Tuesday to tell me my part was coming in and made an appt to install it on Monday 6/5 8-10am. Monday 6/5 at 930am I called to check on the status of tech only to be told that my part had not come in, they had to reschedule me for the following Monday 6/12, I requested the 12-4 appt. On Sunday, 6/11 I received an email confirming my appt for 6/12 but for 8-12. The tech did come out and replace the worn out part. I did not appreciate not receiving a call or email or text about my parts not coming in for my 6/5 appt, I delayed going into work to be there for the tech, but when I called, the lady that answered the phone told me that she had been meaning to call me.....ugh! When I signed up for the maintenance program, I was told that when I needed service, I would have priority. I was basically told during my original call that it would be 4-5 days before someone could come out, how is that priority? Why was I not notified that my parts had not come in BEFORE my appt time had almost past on 6/5? Why was I asked about my preferred appt time for 6/12 only to be scheduled for another time but not notified of the changed appt time until the night before via email? Why do all your calls go through a call center only to be received by individuals who do not speak clear english? Why did I pay $70 something dollars to replace a capacitor 2 years ago only to have it replaced again on 6/13 but for a cost of $289? Why did I request twice that the capacitor be replaced only for the tech to show up without one - having to leave to go get one? I asked why the 4 hour appt window when it used to be 2 hrs, I was told that it was so Climate Control could assist customers with down units in between appts - yet I was told 4 days before someone could come diagnose my unit. My unit is under warranty, I have a service contract, I have my unit serviced twice a year, I installed the UV light under the advice of the previous techs, yet when I needed help the most, I feel like I was put on the back burner. Happy my unit is back up and running, not happy with the customer service I received throughout this situation."

"Justin always does an excellent job and is very courteous. Hope you're treating him well!"

"I called Climate Control at around 1200 PM on 02 Jun 23. They arrived that day around 2:00 PM to diagnose the problem. They ordered the AHU fan motor on Friday. It arrived on Monday05 Jun 23 and it was installed before noon."

"Stan was on time and answered all my questions."

"Technician was very professional and knowledgeable"

"Donnie came to my residence and quickly diagnosed the problem and corrected it."

"Serviceman very efficient and pleasant."

"The installation technicians were competent, friendly, and polite. The quality of the installation, piping runs, etc., were nicely done inside and outside."

"service was provided very quickly"

"Tech"

"Gene was great. He was friendly and fast."

"The tech noticed that the ultraviolet light needed to be replaced. He replaced it."

"Both the technician and the lead representatives were very professional and courteous."

"13 months old unit shouldn't have needed a coil replaced. Had a tune up 7 weeks prior and no issues found. Coil had a hole and the overflow sensor failed causing water to damage the ceiling. All I got from Gordon's is well it's passed the 1 year installation warranty so I have to pay the labor and file a claim with homeowners insurance to have ceiling fixed. I just paid $22,000, now $1400 for labor to fix and $2000 to repair the ceiling. As a company who installs these products when a product fails, help them recover the costs from the manufacturer. Not it's past warranty and you have to cover the cost. They also didn't clean up behind themselves, insulation littered all over the garage floor and even though the ceiling is already damaged, one of them stepped on the dry wall putting a whole in it that you could see into house. But never said anything just left the hole. Also, the cost of labor with the 15 percent membership discount was higher than another companies regular price."

"Despite a small space to get the new unit into, they were able to get it done. They had to do a little extra cutting and connecting for some pipes but got all the problems solved. They cleaned up the area when they were done."

"the tech found the problem and took necessary steps to get us back on line"

"Technician was a rockstar, but struggled to get necessary parts from home base."

"I did not receive service or follow up"

"Technician polite and knowledgeable able questions asked"

"Came on time and fixed the problem"

"System was cooling well when they left, but complete repair requires a part that was not immediately available. Not having ready access to Lennox parts is not a good look."

"The install of new unit was perfect! David and Steve were on time, respectful of furniture and floors, explained the system to me when completed. Cleaned up and vacuumed work area. Both were very well mannered and prepared for this install. Thank you Climate Control ! And thank you David and Steve for making this install stress free for me. This is our third system we have purchased from Climate Control. Mary Ann Smith"

"Only because there was miscommunication with scheduling."

"When the guys were finish looking over my unit which took about 30 min i was told a need a new unit or they can put some Freon in for me 2lb at $600.00 plus $98.00 for the service, so i got a second opinion and fount out that the AC unit outside was missing a valve cap the new guy put a cap on, tap up the Freon and i pay only $300.00 and i am doing grate, and by the way to get a unit from you all will cost me $11,000.00 who the hell have $11,00.00 sitting around. So no thank's i will never use or recommend your company."

"Well pleased with the way this company handles all work & looks after their customers."

"The guys were on time, friendly and did the job quickly."

"The technician was on time, he was friendly and worked efficiently."

"The new system in which Climate Control installs a new unit and maintains it and the customer pays a monthly service fee! Also...Roman and Chaz (the installers) were excellent!!! I was very impressed with the quality of work done by them! Thanks"

"Charged for a service call and only wanted to sell me a new unit."

"Excellent service from technicians"

"They explain what they were doing.and telling you what you need to get."

"Prompt, friendly, efficient,"

"Not unless they ask"

"We have been using Climate Control Service Experts for over 20 years and have been very satisfied with their service."

"Excellent service Knowledgeable , trustworthy Friendly"

"I have been using Climate Control for over 25 years and have been very satisfied with the service I have received."

"Excellent service. I am very pleased!"

"Not many people ask. If asked, I would tell them who I used"

"NO ONE EVER SHOWED UP TO SERVICE MY UNITS AND I NEVER RECIVED A PHONE CALL TO CANCEL OR RESCHEDULE"

"Expert service people , prompt and reliable"

"Efficient, professional, courteous service"

"Excellent conversation and personal contact"

"Great friendly service people!"

"Outstanding quick and professional service. Techs were very personable and knowledgeable."

"Technician was efficient, knowledgeable, and personable."

"The Technician did a great job and answered all my questions"

"Brendan Westry is excellent. You are lucky to have him - thorough, professional and friendly."

"The guys was very professional and they was on time. They called before leaving and gave me estimate time of arrival ."

"Excellent staff. Very professional. Thanks"

"They came on time did all their work and were gone in a flash"

"Good service"

"They worked very efficiently"

"I was very pleased with the service, but when I was quoted $311 to replace a $33 capacitor and quoted $683 to replace a $114 inducer motor, I was shocked. I replaced both within 10 min each. I feel that is price gouging."

"have used climate control for many years and are always here when needed."

"Mitch and crew were awesome"

"Climate Control is our exclusive HVAC service provider."

"Good work, explain things well."

"Needed parts were not readily available resulting in no ac for 3 days making for extremely uncomfortable days and nights"

"Professional, knowledgeable, friendly and helpful staff. Patience, courteous, and NOT pushy."

"I have tried to talk to someone about the rebate that we are supposed to get from the air-conditioning system and when they are going to finish it up. I tried to get information about getting the rebate on the hot water heater as well. Otherwise I am satisfied with the service"

"always do a great job"

"Fast,courteous,efficient and clean work"

"Excellent service and knowledge of the AC/Heating System we purchased."

"Good service"

"Justin (technician) is very knowledgeable, courteous and friendly, and is an excellent technician."

"I have been using Climate Control since 1993 and I feel that they have been very honest and fair with me. why should I change?"

"I am very satisfied with the overall service. I was disappointed to see weeds had grown into my outside unit and the tech did not tell me. Was more interested in trying to sell me a uv light while I was at work"

"Stan explained what needed to be done and how they would do the job. He and Brendan did a great job. My wife was concerned that she would have a mess to clean up; but they cleaned up everything that they did. We are pleased with their work"

"Your company and I go back a very long time to the original owner Mr. Piele . I have used only your company since 1992 .Your employees are knowledgeable, polite and very friendly."

"Our technician only spent about 5 minutes in the attic, never turned our heater on like every single other technician has always done, didnt even check the filter. So now Im wondering if maintenance was really done. Every other time in the past the technician has spent at least 30 minutes to 45 minutes doing maintenance. So now Im paying more a year for maintenance one time a year and crappy service. Im thinking about changing companies. Thanks"

"They provide good service and are polite and on time."

"Mr. Brendon was very professional and informative. He answered all my questions and even helped me with the thermostat problems."

"Nothing . make's me want to say. Otherwise"

"The technician that I had was the most prefessional technician."

"Great service experts, promptness, and availability!"

"The sales person that responded to the call attempted to sell my wife a new system for$10,000 before anyone looked at our current system."

"We have been customers of Climate Control for several years now, and we have always had good customer service."

"While the technicians who come to do the service are great, getting in touch with the office and setting up the appointment was ridiculous."

"I've always been satisfied with your company."

"The tech was very delightful and such a pleasure person to be around and he did a wonderful job service my unit."

"Job was done quickly and efficiently"

"Great Customer Service"

"The wrong part was ordered and my AC is still not fixed!!!!"

"He tried to sell me a new ac unit the whole time he was there and then tried to sell me a 50 dollar Honeywell thermostat for almost 400"

"Excellent, professional technicians"

"Very professional, efficient and helpful."

"Professional, friendly, and fair pricing"

"technician arrived on time and was professional and courteous. Making an appointment was easy"

"Excellent service from Roman."

"Prompt service and friendly employees."

"Gene was fast, clean, thorough, friendly, & the AC works"

"Dependable service....even when called on a Holiday"

"Climate Control is the best!!! Jerry Bolen our tech and Prissy in the office help to make it the best with their excellent customer service skills. Thanks guys."

"The service that I receive is very good"

"They give us good us good service."

"After the technician came in, completed his services, and cleaned out our condensation pump, we had to get it replaced 3 days later!!! My mom was present during the services and watched him fill our condensation pump back with water. Not sure what happened, but it stopped working immediately afterwards. Later that afternoon, our AC was reading 79° while set on 70°. It was awful. We got 2 professional opinions and they agreed it was the pump."

"The way your tec carted himself and done the inspection"

"Prompt professional service"

"Brendan was very courteous and efficient in the PM service and communicated well about what he found. He also gladly did an extra task for me, looking at the ductwork in the attic. I'm going to replace the vent covers in the ceiling and he confirmed for me how they attach."

"Knew system"

"He arrived in a timely manner and completed the work within the 2 hour time frame."

"Donnie is always very thorough and so very nice!!! He has helped us for years!"

"Although we didn't feel quite satisfied due to the thermostat installed with our heat pump, everything was made well with the change-out of the thermostat with one that was understandable by me. My wife and I again commend Climate Control and Technician Justin Reed for getting and installing a 7 day programmable thermostat that made us "Very Satisfied Customers". I have set the thermostat to our liking. Thanks again for taking lemons and making lemonade. Have a Good Evening, Ben and Valencia Chaney."

"Donnie is knowledgeable and friendly technician. Always thorough and on time"

"Explanation of service was understandable"

"Very courteous and professional"

"Fast friendly service"

"He was vaccinated, wore a mask, was kind and interactive. He seemed to know what he was doing, and was very much in with me an 84yr old woman. I would recommend him to anyone. Thanks for sending such a wonderful person."

"Very helpful tech"

"Eric arrived exactly on time and did above and beyond and excellent job."

"first scheduled visit got mixed up but this rescheduled visit was verified, on-time, and we received the notifications you usually provide."

"The service guy was respectful and engaging."

"Donnie Anglin was Fantastic"

"Quick response and satisfactory outcome"

"I was very satisfied when the technician fixed the system and got it working again. Im not happy that no one showed up the first time that I called and did not contact me. Im also not happy that the installers didnt blow out the line when the installed it. Im also not happy that I havent received any information about the cost of the system, my payment amount, etc."

"very friendly and knowledgeable about a/c system"

"on time, efficient, and polite."

"The technician was very professional and easy to understand about the upgrade on a new unit."

"Climate Control has always provided the best service. The technicians are friendly and get the job done quickly. It is always easy to get an appointment if you are having any problems. I would feel confident in recommending them to all of my friends and family. Thank you, Climate Control."

"The technician Josh was great"

"Things were done as planned"

"The serviceman did a good job checking my unit and cleaning the unit."

"He was very professional"

"Pleasant and informative tech"

"Professionalism determined teamwork"

"Knowledge courteous"

"as noted before, excellent service; good advice; great follow-up"

"Gene is always very through answer all my questions."

"Gene is always professional, courteous and informative."

"Professional and friendly"

"They are very friendly and professional. They were able to answer every question I had."

"On time friendly efficient"

"Very professional and courteous service"

"I'm very satisfied"

"The technician was patient and thoroughly answered all of my questions."

"Technicians are always on time for an appointment and are very professional."

"Great tec"

"courteous and competant technician"

"Everything handle in a,timely and proper (relaxed)way."

"Our heat went out around 8:00 am and y'all had it working again before noon. Office personnel called back to let us know when the tech would arrive. All very professional."

"Promised time was not kept. I, the customer, had to call to find ot what was the status of my call."

"Justin, arrived within minutes of our call. We have had several call about our unit and replaced 3 thermostats and the unit still didn't function properly. Justin took his time to analyze the problem and in a short amount of time he fixed our problem. And if has been working fine since then. I hope it continue to work. Justin was great!"

"The technicians were on-time and professional and gave me the information I needed."

"He got here at the beginning of the service window, took care of his business and left."

"Trevor was polite and professional. He knew his job exactly, and worked proficiently."

"On time and had the equipment on hand."

"Donnie is the best."

"NO PROBLEMS OCCURED"

"Because the work was completed in a timely manner."