eddie H. mobile, alabama May 25, 2023 "The tech noticed that the ultraviolet light needed to be replaced. He replaced it."
nader E. mobile, alabama May 25, 2023 "Both the technician and the lead representatives were very professional and courteous."
mark A. edmond, oklahoma May 23, 2023 "13 months old unit shouldn't have needed a coil replaced. Had a tune up 7 weeks prior and no issues found. Coil had a hole and the overflow sensor failed causing water to damage the ceiling. All I got from Gordon's is well it's passed the 1 year installation warranty so I have to pay the labor and file a claim with homeowners insurance to have ceiling fixed. I just paid $22,000, now $1400 for labor to fix and $2000 to repair the ceiling. As a company who installs these products when a product fails, help them recover the costs from the manufacturer. Not it's past warranty and you have to cover the cost. They also didn't clean up behind themselves, insulation littered all over the garage floor and even though the ceiling is already damaged, one of them stepped on the dry wall putting a whole in it that you could see into house. But never said anything just left the hole. Also, the cost of labor with the 15 percent membership discount was higher than another companies regular price."
robin B. mobile, alabama May 22, 2023 "Despite a small space to get the new unit into, they were able to get it done. They had to do a little extra cutting and connecting for some pipes but got all the problems solved. They cleaned up the area when they were done."
jay S. mobile, alabama May 22, 2023 "the tech found the problem and took necessary steps to get us back on line"
jonathan M. mobile, alabama May 20, 2023 "Technician was a rockstar, but struggled to get necessary parts from home base."
jonathan M. mobile, alabama May 18, 2023 "System was cooling well when they left, but complete repair requires a part that was not immediately available. Not having ready access to Lennox parts is not a good look."
mary S. mobile, alabama May 18, 2023 "The install of new unit was perfect! David and Steve were on time, respectful of furniture and floors, explained the system to me when completed. Cleaned up and vacuumed work area. Both were very well mannered and prepared for this install. Thank you Climate Control ! And thank you David and Steve for making this install stress free for me. This is our third system we have purchased from Climate Control. Mary Ann Smith"
marilyn L. chickasaw, alabama April 21, 2023 "When the guys were finish looking over my unit which took about 30 min i was told a need a new unit or they can put some Freon in for me 2lb at $600.00 plus $98.00 for the service, so i got a second opinion and fount out that the AC unit outside was missing a valve cap the new guy put a cap on, tap up the Freon and i pay only $300.00 and i am doing grate, and by the way to get a unit from you all will cost me $11,000.00 who the hell have $11,00.00 sitting around. So no thank's i will never use or recommend your company."
george M. semmes, alabama January 12, 2023 "Well pleased with the way this company handles all work & looks after their customers."
amanda L. semmes, alabama January 08, 2023 "The technician was on time, he was friendly and worked efficiently."
james howell H. mobile, alabama December 29, 2022 "The new system in which Climate Control installs a new unit and maintains it and the customer pays a monthly service fee! Also...Roman and Chaz (the installers) were excellent!!! I was very impressed with the quality of work done by them! Thanks"
sharon W. daphne, alabama December 29, 2022 "Charged for a service call and only wanted to sell me a new unit."
patsy S. prichard, alabama December 19, 2022 "They explain what they were doing.and telling you what you need to get."
nader E. mobile, alabama December 06, 2022 "We have been using Climate Control Service Experts for over 20 years and have been very satisfied with their service."
patricia B. mobile, alabama December 05, 2022 "Excellent service Knowledgeable , trustworthy Friendly"
nader E. mobile, alabama December 01, 2022 "I have been using Climate Control for over 25 years and have been very satisfied with the service I have received."
david H. mobile, alabama December 01, 2022 "Not many people ask. If asked, I would tell them who I used"
jena C. bay minette, alabama December 01, 2022 "NO ONE EVER SHOWED UP TO SERVICE MY UNITS AND I NEVER RECIVED A PHONE CALL TO CANCEL OR RESCHEDULE"
john O. mobile, alabama November 16, 2022 "Outstanding quick and professional service. Techs were very personable and knowledgeable."
edward C. mobile, alabama November 15, 2022 "Technician was efficient, knowledgeable, and personable."
charles S. spanish fort, alabama November 10, 2022 "The Technician did a great job and answered all my questions"
tony G. mobile, alabama November 10, 2022 "Brendan Westry is excellent. You are lucky to have him - thorough, professional and friendly."
helen W. seminole, alabama November 08, 2022 "The guys was very professional and they was on time. They called before leaving and gave me estimate time of arrival ."
irvin P. mobile, alabama October 24, 2022 "They came on time did all their work and were gone in a flash"
richard A. mobile, alabama October 14, 2022 "I was very pleased with the service, but when I was quoted $311 to replace a $33 capacitor and quoted $683 to replace a $114 inducer motor, I was shocked. I replaced both within 10 min each. I feel that is price gouging."
harold Z. mobile, alabama October 08, 2022 "have used climate control for many years and are always here when needed."
linda D. mobile, alabama September 29, 2022 "Climate Control is our exclusive HVAC service provider."
sharon B. mobile, alabama September 18, 2022 "Needed parts were not readily available resulting in no ac for 3 days making for extremely uncomfortable days and nights"
charletta D. mobile, alabama September 06, 2022 "Professional, knowledgeable, friendly and helpful staff. Patience, courteous, and NOT pushy."
joseph M. semmes, alabama September 04, 2022 "I have tried to talk to someone about the rebate that we are supposed to get from the air-conditioning system and when they are going to finish it up. I tried to get information about getting the rebate on the hot water heater as well. Otherwise I am satisfied with the service"
linda H. mobile, alabama August 30, 2022 "Excellent service and knowledge of the AC/Heating System we purchased."
linda H. mobile, alabama August 22, 2022 "Justin (technician) is very knowledgeable, courteous and friendly, and is an excellent technician."
william graham G. grand bay, alabama August 21, 2022 "I have been using Climate Control since 1993 and I feel that they have been very honest and fair with me. why should I change?"
shawn L. mobile, alabama August 18, 2022 "I am very satisfied with the overall service. I was disappointed to see weeds had grown into my outside unit and the tech did not tell me. Was more interested in trying to sell me a uv light while I was at work"
john P. wilmer, alabama August 16, 2022 "Stan explained what needed to be done and how they would do the job. He and Brendan did a great job. My wife was concerned that she would have a mess to clean up; but they cleaned up everything that they did. We are pleased with their work"
donn R. mobile, alabama August 12, 2022 "Your company and I go back a very long time to the original owner Mr. Piele . I have used only your company since 1992 .Your employees are knowledgeable, polite and very friendly."
tiffany B. mobile, alabama August 10, 2022 "Our technician only spent about 5 minutes in the attic, never turned our heater on like every single other technician has always done, didnt even check the filter. So now Im wondering if maintenance was really done. Every other time in the past the technician has spent at least 30 minutes to 45 minutes doing maintenance. So now Im paying more a year for maintenance one time a year and crappy service. Im thinking about changing companies. Thanks"
tim B. semmes, alabama August 07, 2022 "Mr. Brendon was very professional and informative. He answered all my questions and even helped me with the thermostat problems."
shelia S. mobile, alabama July 28, 2022 "The technician that I had was the most prefessional technician."
ralph A. saraland, alabama July 25, 2022 "The sales person that responded to the call attempted to sell my wife a new system for$10,000 before anyone looked at our current system."
rory P. saraland, alabama July 25, 2022 "We have been customers of Climate Control for several years now, and we have always had good customer service."
julia S. semmes, alabama July 24, 2022 "While the technicians who come to do the service are great, getting in touch with the office and setting up the appointment was ridiculous."
shelia S. mobile, alabama July 23, 2022 "The tech was very delightful and such a pleasure person to be around and he did a wonderful job service my unit."
larry S. satsuma, alabama July 15, 2022 "The wrong part was ordered and my AC is still not fixed!!!!"
matthew S. mobile, alabama July 15, 2022 "He tried to sell me a new ac unit the whole time he was there and then tried to sell me a 50 dollar Honeywell thermostat for almost 400"
lisa M. mobile, alabama June 27, 2022 "technician arrived on time and was professional and courteous. Making an appointment was easy"
nancy connell C. dauphin island, alabama June 19, 2022 "Climate Control is the best!!! Jerry Bolen our tech and Prissy in the office help to make it the best with their excellent customer service skills. Thanks guys."
phoung H. mobile, alabama June 13, 2022 "After the technician came in, completed his services, and cleaned out our condensation pump, we had to get it replaced 3 days later!!! My mom was present during the services and watched him fill our condensation pump back with water. Not sure what happened, but it stopped working immediately afterwards. Later that afternoon, our AC was reading 79° while set on 70°. It was awful. We got 2 professional opinions and they agreed it was the pump."
richard J. mobile, alabama May 21, 2022 "Brendan was very courteous and efficient in the PM service and communicated well about what he found. He also gladly did an extra task for me, looking at the ductwork in the attic. I'm going to replace the vent covers in the ceiling and he confirmed for me how they attach."
keith K. mobile, alabama May 14, 2022 "He arrived in a timely manner and completed the work within the 2 hour time frame."
winthrop H. mobile, alabama May 13, 2022 "Donnie is always very thorough and so very nice!!! He has helped us for years!"
ben C. mobile, alabama May 11, 2022 "Although we didn't feel quite satisfied due to the thermostat installed with our heat pump, everything was made well with the change-out of the thermostat with one that was understandable by me. My wife and I again commend Climate Control and Technician Justin Reed for getting and installing a 7 day programmable thermostat that made us "Very Satisfied Customers". I have set the thermostat to our liking. Thanks again for taking lemons and making lemonade. Have a Good Evening, Ben and Valencia Chaney."
elmer S. mobile, alabama May 08, 2022 "Donnie is knowledgeable and friendly technician. Always thorough and on time"
betty C. mobile, alabama April 29, 2022 "He was vaccinated, wore a mask, was kind and interactive. He seemed to know what he was doing, and was very much in with me an 84yr old woman. I would recommend him to anyone. Thanks for sending such a wonderful person."
richard A. mobile, alabama April 24, 2022 "Eric arrived exactly on time and did above and beyond and excellent job."
joe Z. foley, alabama April 24, 2022 "first scheduled visit got mixed up but this rescheduled visit was verified, on-time, and we received the notifications you usually provide."
emily B. mobile, alabama April 05, 2022 "I was very satisfied when the technician fixed the system and got it working again. Im not happy that no one showed up the first time that I called and did not contact me. Im also not happy that the installers didnt blow out the line when the installed it. Im also not happy that I havent received any information about the cost of the system, my payment amount, etc."
beverly M. mobile, alabama March 23, 2022 "The technician was very professional and easy to understand about the upgrade on a new unit."
robert M. mobile, alabama March 23, 2022 "Climate Control has always provided the best service. The technicians are friendly and get the job done quickly. It is always easy to get an appointment if you are having any problems. I would feel confident in recommending them to all of my friends and family. Thank you, Climate Control."
lee B. mobile, alabama March 15, 2022 "The serviceman did a good job checking my unit and cleaning the unit."
jim M. fairhope, alabama February 22, 2022 "as noted before, excellent service; good advice; great follow-up"
michael M. mobile, alabama February 17, 2022 "Gene is always professional, courteous and informative."
doreen C. wilmer, alabama February 13, 2022 "They are very friendly and professional. They were able to answer every question I had."
walter H. grand bay, alabama January 29, 2022 "The technician was patient and thoroughly answered all of my questions."
wesley M. spanish fort, alabama January 29, 2022 "Technicians are always on time for an appointment and are very professional."
david K. mobile, alabama January 18, 2022 "Our heat went out around 8:00 am and y'all had it working again before noon. Office personnel called back to let us know when the tech would arrive. All very professional."
karen B. mobile, alabama January 11, 2022 "Promised time was not kept. I, the customer, had to call to find ot what was the status of my call."
al D. mobile, alabama January 10, 2022 "Justin, arrived within minutes of our call. We have had several call about our unit and replaced 3 thermostats and the unit still didn't function properly. Justin took his time to analyze the problem and in a short amount of time he fixed our problem. And if has been working fine since then. I hope it continue to work. Justin was great!"
wesley M. spanish fort, alabama January 09, 2022 "The technicians were on-time and professional and gave me the information I needed."
william G. mobile, alabama January 06, 2022 "He got here at the beginning of the service window, took care of his business and left."
pam L. mobile, alabama January 05, 2022 "Trevor was polite and professional. He knew his job exactly, and worked proficiently."
robert W. citronelle, alabama December 01, 2021 "He check heating cooling filters electric connection all over"
judy L. satsuma, alabama November 20, 2021 "Gene Anderson is a very well informed gentleman.Enjoy his visits to our home."
richard rushan R. chickasaw, alabama November 20, 2021 "As always, Donnie is the best! Skilled, knowledgeable, and courteous."
dianne S. mobile, alabama November 13, 2021 "The technician was very courteous and came over quickly to fix my problem"
heide sarubin S. mobile, alabama November 12, 2021 "Arrived within an hour. Was very courteous and showed me how to use the thermostat. Technician before installed new thermostat but had it set for "cool only""
luise M. mobile, alabama November 06, 2021 "Gene was on time, very professional and yet, friendly, and he knows what he is doing everytime."
julie T. mobile, alabama November 03, 2021 "Not sure why a salesman came along. Wasn't asked for, needed or necessary. Was nice talking to him as well, but that's not the point, is it?"
sharon K. mobile, alabama October 19, 2021 "Still waiting for the hood to be installed on my a/c unit. Plus Gene is to come by and inspect the installation of the air duct upon it's completion. Still waiting. Dissatisfied with One Plumber. Did not keep their slotted time for insulation of my hot water tank. When plumber came out he brought electric tank, instead of gas. Had to go back. He left my house a mess when he left. The low rating is on One Plumbing."
charles R. mobile, alabama October 17, 2021 "knew his job-went right to work-answered several of my questions!"
michelle J. mobile, alabama October 12, 2021 "On time as schedule. The two men was very professional and courteous."
yvonne M. mobile, alabama October 08, 2021 "The technician contacted me in a timely manner and performed the service in a professional and efficient way."
kenneth B. mobile, alabama October 02, 2021 "Tech knew his job. Most efficient. Arrived at 9:25 for a 10:00 to 12:00 window. Was polite and friendly."
donna M. mobile, alabama October 01, 2021 "I appreciate Crystal for scheduling our service appointment and calling ahead when technician was headed our way. Josh was polite and friendly and very knowledgeable about hvac systems."
rena M. mobile, alabama September 26, 2021 "Great customer service and answer any questions I had. Made sure I understood and educated me on the new thermostat"
michael M. mobile, alabama September 20, 2021 "While the technician checked the system for the elusive problem everything seemed to be in order. The run capacitor was checked and found to be in tolerance. He did add a small amount of freon but felt that was also not significant. This problem has occurred 2 previous times but seem to be a year or so apart."
michael J. mobile, alabama September 17, 2021 "It was great except they forgot to wrap the low voltage wire on the heat pump. The task was on the work order."
ed H. mobile, alabama September 13, 2021 "Service on local level is great! Call center is horrible, person I first talked to I couldnt understand then when we were almost finished, call was dropped on her end. Called back and was very pleased with the person I then talked to, no problems. The call center should be a local person."
david H. mobile, alabama August 17, 2021 "Got the A/C functional and diagnosed problem, ordered part"
matthew P. mobile, alabama August 17, 2021 "Because I am not new to this company, and they have always been there for us"
linda H. mobile, alabama August 16, 2021 "Technician was prompt, courteous, very knowledgeable and thoroughly inspected our ac/heating unit. Excellent service! A+"
karl B. mobile, alabama August 09, 2021 "Friendly technician, arrived a bit early (we received notice that he was coming early!), and he was thorough and fixed the problem."
peggy B. mobile, alabama August 08, 2021 "The effort he took to look up the parts I neededget it in a timely manner and Returning to install"
jamal P. mobile, alabama July 21, 2021 "The technician was very knowledgeable, helpful, and has personality. I'd recommend him any day of the week."
melissa S. mobile, alabama July 20, 2021 "Gene does an excellent job. He is on time and knowledgeable about the product. Answers any questions and explains what he has done with the unit that day. Very polite too."
randy and karen B. mobile, alabama July 03, 2021 "Everyone, including office staff, were professional in every way. The lady who set our appointment kept in communication, everyone showed up on time, phones were answered when I called, the installers (David and Trevor) did a great job, cleaned up well after themselves, and were really nice."
pamela W. mobile, alabama June 26, 2021 "I was quoted a price by phone without looking at the the attic."
anthony T. mobile, alabama June 20, 2021 "If the technician knew the system had more damage should have fixed entire unit at that time I am a disabled veteran on a fixed income money is really tight"
w.e. L. mobile, alabama June 10, 2021 "Resolved cooling issue promptly and we were not charged as the issue was deemed under warranty."
ouida coker C. mobile, alabama June 08, 2021 "I've been a customer for a long time. The people I deal with are very courteous, polite and willing to help. The technician, Jerry Bolen, is very polite, efficient in checking the unit, and doing the services needed. I am well pleased!"
judy L. satsuma, alabama May 28, 2021 "Great job every time. That is why I will always ask that he come to our home."
frank L. mobile, alabama May 16, 2021 "The technicians were great and helpful. The sales consultant was knowledgeable but his black american flag mask was unprofessional. Thats why I gave the one rating. Especially knowing that my sister who has an account with climate control complained about the same issue. I suggest CC have employees enforce plain mask as a part of their uniform policy."
kenneth T. mobile, alabama May 09, 2021 "The tech sent to our residence was very knowledgeable, and handled the questions raised by the home inspector in a way a lawman could understand. He is a credit to your company, and his profession."
enoch A. mobile, alabama May 08, 2021 "Nice, courteous and knowledgeable service expert repaired their product quickly and effectively."
sue D. mobile, alabama May 06, 2021 "I was told I would get a smart thermostat control. And I get just a normal thermostat."
michelle J. mobile, alabama April 30, 2021 "Justin has always been very professional, courteous and trustworthy. He is the type of person I feel we could leave the key under the mat and he would go in and do his job lock back up and place the key back. You should feel great to have an employee like that."
richard P. mobile, alabama April 27, 2021 "The technicians were patient professional and willing to answer any questions with no rush"
matthew P. mobile, alabama April 27, 2021 "Because he's very good at what he does and he's nice also we love him"
diana B. mobile, alabama April 23, 2021 "Justin is a very knowledgeable and professional employee and it is always a pleasure to have him service my unit. I like the idea that the same person comes every time as they are familiar with where the unit is located ."
charles S. spanish fort, alabama April 15, 2021 "Joshua was very professional and answered all my questions"
sally R. foley, alabama April 14, 2021 "Justin is always very thorugh and knows what he's doing. He's ordering a new filter now and has to return yet with it to complete this springs checkup -- should be in soon I think."
betsy S. mobile, alabama April 13, 2021 "punctual, notified in advance, thorough, id's problems & recommends solutions completes tasks quickly, communicates well"
myra H. mobile, alabama April 11, 2021 "The outside unit could not be serviced due to lightening. Technician said inside unit was dusty but did nothing about it. Technician talked NON STOP."
richard A. mobile, alabama April 11, 2021 "They did an excellent kid as always, but they forgot to blow out the drain lines."
christian O. mobile, alabama April 10, 2021 "Efficient and professional service with no clean-up required on customer's part"
patricia B. mobile, alabama April 09, 2021 "Very personable, Shared information about new products and left me phamplets. Knowledgeable, Effficient"
kevin L. theodore, alabama March 29, 2021 "Very professional,courteous, and knowledgeable technicians"
glenn I. mobile, alabama March 24, 2021 "My local Climate Control people always provide on time service and are never needed to be called back with any sort of problems."
irene W. mobile, alabama March 23, 2021 "When the tech finally came out he was very friendly and knew just what to do. Had problems with the weekend operators over the phone abd Tech never showed up, was told the weekend operator dispatch my number to another source, no one never called me back. Got phone call on Monday morning, person who called was very apologetic and stated they had new people answering phone on weekends he dispatch someone right away that morning"
mr aguilera A. mobile, alabama March 22, 2021 "Service was quick and efficient. The night surprise is, I replaced ventilation and it was under warranty. No charge for service. They were an honorable company and fixed without hesitation."
steve M. eight mile, alabama March 20, 2021 "Very professional, told use what to do to keep are systems running in good condition until the next service"
mr aguilera A. mobile, alabama March 15, 2021 "The service was quick and efficient to repair vent that had fallen off due to animals that had gotten in during construction when old vents replaced 7 months ago. The service was free due to warranty. I was surprised, no bill!"
ricky P. mobile, alabama March 13, 2021 "Mr. Anglin was very professional on his job, and answered all the questions that I asked him, also he was very friendly."
jim M. fairhope, alabama March 10, 2021 "While the costs were too high, Roman did a great job. Only problem is your appointment desk never, repeat, never matches appointment details with the servicing tech. You need to work on this."
scott D. mobile, alabama March 01, 2021 "Unit that was installed in 2018 has been out of service for 5 days so far pending a replacement on a motor. Service team shows no urgency and Im getting charged $330 for the replacement."
nancy K. silverhill, alabama February 20, 2021 "Donnie Anglin my Service Technician was very friendly and did his job well and fast."
patricia G. mobile, alabama February 19, 2021 "Salesman knowledgeable, very courteous. Technicians very quiet, quick steady workers."
loni O. mobile, alabama February 18, 2021 "UV light system was significantly marked up. It can be purchased online for $199, and I was charged $500. I would like to develop a long term trusting relationship with Climate Control; however, I am now cautious regarding pricing that will be charged for more significant equipment."
charlene L. mobile, alabama February 18, 2021 "Trevor was efficient, and professional. I would have preferred that he wear a mask."
mickey E. mobile, alabama February 16, 2021 "Extremely experienced technician. Answered all questions and made repairs. Could not make out his name very well on paper work."
allen R. mobile, alabama February 11, 2021 "Trevor was on time well-dressed polite and as far as I can see that a great job."
william G. mobile, alabama February 11, 2021 "Other than being 10 minutes late outside the window the tech performed his duties and left. They did call and say they were running late."