Climate Control Service Experts Reviews

"Gene was great. He was friendly and fast."

"The tech noticed that the ultraviolet light needed to be replaced. He replaced it."

"Both the technician and the lead representatives were very professional and courteous."

"13 months old unit shouldn't have needed a coil replaced. Had a tune up 7 weeks prior and no issues found. Coil had a hole and the overflow sensor failed causing water to damage the ceiling. All I got from Gordon's is well it's passed the 1 year installation warranty so I have to pay the labor and file a claim with homeowners insurance to have ceiling fixed. I just paid $22,000, now $1400 for labor to fix and $2000 to repair the ceiling. As a company who installs these products when a product fails, help them recover the costs from the manufacturer. Not it's past warranty and you have to cover the cost. They also didn't clean up behind themselves, insulation littered all over the garage floor and even though the ceiling is already damaged, one of them stepped on the dry wall putting a whole in it that you could see into house. But never said anything just left the hole. Also, the cost of labor with the 15 percent membership discount was higher than another companies regular price."

"Despite a small space to get the new unit into, they were able to get it done. They had to do a little extra cutting and connecting for some pipes but got all the problems solved. They cleaned up the area when they were done."

"the tech found the problem and took necessary steps to get us back on line"

"Technician was a rockstar, but struggled to get necessary parts from home base."

"I did not receive service or follow up"

"Technician polite and knowledgeable able questions asked"

"Came on time and fixed the problem"

"System was cooling well when they left, but complete repair requires a part that was not immediately available. Not having ready access to Lennox parts is not a good look."

"The install of new unit was perfect! David and Steve were on time, respectful of furniture and floors, explained the system to me when completed. Cleaned up and vacuumed work area. Both were very well mannered and prepared for this install. Thank you Climate Control ! And thank you David and Steve for making this install stress free for me. This is our third system we have purchased from Climate Control. Mary Ann Smith"

"Only because there was miscommunication with scheduling."

"When the guys were finish looking over my unit which took about 30 min i was told a need a new unit or they can put some Freon in for me 2lb at $600.00 plus $98.00 for the service, so i got a second opinion and fount out that the AC unit outside was missing a valve cap the new guy put a cap on, tap up the Freon and i pay only $300.00 and i am doing grate, and by the way to get a unit from you all will cost me $11,000.00 who the hell have $11,00.00 sitting around. So no thank's i will never use or recommend your company."

"Well pleased with the way this company handles all work & looks after their customers."

"The guys were on time, friendly and did the job quickly."

"The technician was on time, he was friendly and worked efficiently."

"The new system in which Climate Control installs a new unit and maintains it and the customer pays a monthly service fee! Also...Roman and Chaz (the installers) were excellent!!! I was very impressed with the quality of work done by them! Thanks"

"Charged for a service call and only wanted to sell me a new unit."

"Excellent service from technicians"

"They explain what they were doing.and telling you what you need to get."

"Prompt, friendly, efficient,"

"Not unless they ask"

"We have been using Climate Control Service Experts for over 20 years and have been very satisfied with their service."

"Excellent service Knowledgeable , trustworthy Friendly"

"I have been using Climate Control for over 25 years and have been very satisfied with the service I have received."

"Excellent service. I am very pleased!"

"Not many people ask. If asked, I would tell them who I used"

"NO ONE EVER SHOWED UP TO SERVICE MY UNITS AND I NEVER RECIVED A PHONE CALL TO CANCEL OR RESCHEDULE"

"Expert service people , prompt and reliable"

"Efficient, professional, courteous service"

"Excellent conversation and personal contact"

"Great friendly service people!"

"Outstanding quick and professional service. Techs were very personable and knowledgeable."

"Technician was efficient, knowledgeable, and personable."

"The Technician did a great job and answered all my questions"

"Brendan Westry is excellent. You are lucky to have him - thorough, professional and friendly."

"The guys was very professional and they was on time. They called before leaving and gave me estimate time of arrival ."

"Excellent staff. Very professional. Thanks"

"They came on time did all their work and were gone in a flash"

"Good service"

"They worked very efficiently"

"I was very pleased with the service, but when I was quoted $311 to replace a $33 capacitor and quoted $683 to replace a $114 inducer motor, I was shocked. I replaced both within 10 min each. I feel that is price gouging."

"have used climate control for many years and are always here when needed."

"Mitch and crew were awesome"

"Climate Control is our exclusive HVAC service provider."

"Good work, explain things well."

"Needed parts were not readily available resulting in no ac for 3 days making for extremely uncomfortable days and nights"

"Professional, knowledgeable, friendly and helpful staff. Patience, courteous, and NOT pushy."

"I have tried to talk to someone about the rebate that we are supposed to get from the air-conditioning system and when they are going to finish it up. I tried to get information about getting the rebate on the hot water heater as well. Otherwise I am satisfied with the service"

"always do a great job"

"Fast,courteous,efficient and clean work"

"Excellent service and knowledge of the AC/Heating System we purchased."

"Good service"

"Justin (technician) is very knowledgeable, courteous and friendly, and is an excellent technician."

"I have been using Climate Control since 1993 and I feel that they have been very honest and fair with me. why should I change?"

"I am very satisfied with the overall service. I was disappointed to see weeds had grown into my outside unit and the tech did not tell me. Was more interested in trying to sell me a uv light while I was at work"

"Stan explained what needed to be done and how they would do the job. He and Brendan did a great job. My wife was concerned that she would have a mess to clean up; but they cleaned up everything that they did. We are pleased with their work"

"Your company and I go back a very long time to the original owner Mr. Piele . I have used only your company since 1992 .Your employees are knowledgeable, polite and very friendly."

"Our technician only spent about 5 minutes in the attic, never turned our heater on like every single other technician has always done, didnt even check the filter. So now Im wondering if maintenance was really done. Every other time in the past the technician has spent at least 30 minutes to 45 minutes doing maintenance. So now Im paying more a year for maintenance one time a year and crappy service. Im thinking about changing companies. Thanks"

"They provide good service and are polite and on time."

"Mr. Brendon was very professional and informative. He answered all my questions and even helped me with the thermostat problems."

"Nothing . make's me want to say. Otherwise"

"The technician that I had was the most prefessional technician."

"Great service experts, promptness, and availability!"

"The sales person that responded to the call attempted to sell my wife a new system for$10,000 before anyone looked at our current system."

"We have been customers of Climate Control for several years now, and we have always had good customer service."

"While the technicians who come to do the service are great, getting in touch with the office and setting up the appointment was ridiculous."

"I've always been satisfied with your company."

"The tech was very delightful and such a pleasure person to be around and he did a wonderful job service my unit."

"Job was done quickly and efficiently"

"Great Customer Service"

"The wrong part was ordered and my AC is still not fixed!!!!"

"He tried to sell me a new ac unit the whole time he was there and then tried to sell me a 50 dollar Honeywell thermostat for almost 400"

"Excellent, professional technicians"

"Very professional, efficient and helpful."

"Professional, friendly, and fair pricing"

"technician arrived on time and was professional and courteous. Making an appointment was easy"

"Excellent service from Roman."

"Prompt service and friendly employees."

"Gene was fast, clean, thorough, friendly, & the AC works"

"Dependable service....even when called on a Holiday"

"Climate Control is the best!!! Jerry Bolen our tech and Prissy in the office help to make it the best with their excellent customer service skills. Thanks guys."

"The service that I receive is very good"

"They give us good us good service."

"After the technician came in, completed his services, and cleaned out our condensation pump, we had to get it replaced 3 days later!!! My mom was present during the services and watched him fill our condensation pump back with water. Not sure what happened, but it stopped working immediately afterwards. Later that afternoon, our AC was reading 79° while set on 70°. It was awful. We got 2 professional opinions and they agreed it was the pump."

"The way your tec carted himself and done the inspection"

"Prompt professional service"

"Brendan was very courteous and efficient in the PM service and communicated well about what he found. He also gladly did an extra task for me, looking at the ductwork in the attic. I'm going to replace the vent covers in the ceiling and he confirmed for me how they attach."

"Knew system"

"He arrived in a timely manner and completed the work within the 2 hour time frame."

"Donnie is always very thorough and so very nice!!! He has helped us for years!"

"Although we didn't feel quite satisfied due to the thermostat installed with our heat pump, everything was made well with the change-out of the thermostat with one that was understandable by me. My wife and I again commend Climate Control and Technician Justin Reed for getting and installing a 7 day programmable thermostat that made us "Very Satisfied Customers". I have set the thermostat to our liking. Thanks again for taking lemons and making lemonade. Have a Good Evening, Ben and Valencia Chaney."

"Donnie is knowledgeable and friendly technician. Always thorough and on time"

"Explanation of service was understandable"

"Very courteous and professional"

"Fast friendly service"

"He was vaccinated, wore a mask, was kind and interactive. He seemed to know what he was doing, and was very much in with me an 84yr old woman. I would recommend him to anyone. Thanks for sending such a wonderful person."

"Very helpful tech"

"Eric arrived exactly on time and did above and beyond and excellent job."

"first scheduled visit got mixed up but this rescheduled visit was verified, on-time, and we received the notifications you usually provide."

"The service guy was respectful and engaging."

"Donnie Anglin was Fantastic"

"Quick response and satisfactory outcome"

"I was very satisfied when the technician fixed the system and got it working again. Im not happy that no one showed up the first time that I called and did not contact me. Im also not happy that the installers didnt blow out the line when the installed it. Im also not happy that I havent received any information about the cost of the system, my payment amount, etc."

"very friendly and knowledgeable about a/c system"

"on time, efficient, and polite."

"The technician was very professional and easy to understand about the upgrade on a new unit."

"Climate Control has always provided the best service. The technicians are friendly and get the job done quickly. It is always easy to get an appointment if you are having any problems. I would feel confident in recommending them to all of my friends and family. Thank you, Climate Control."

"The technician Josh was great"

"Things were done as planned"

"The serviceman did a good job checking my unit and cleaning the unit."

"He was very professional"

"Pleasant and informative tech"

"Professionalism determined teamwork"

"Knowledge courteous"

"as noted before, excellent service; good advice; great follow-up"

"Gene is always very through answer all my questions."

"Gene is always professional, courteous and informative."

"Professional and friendly"

"They are very friendly and professional. They were able to answer every question I had."

"On time friendly efficient"

"Very professional and courteous service"

"I'm very satisfied"

"The technician was patient and thoroughly answered all of my questions."

"Technicians are always on time for an appointment and are very professional."

"Great tec"

"courteous and competant technician"

"Everything handle in a,timely and proper (relaxed)way."

"Our heat went out around 8:00 am and y'all had it working again before noon. Office personnel called back to let us know when the tech would arrive. All very professional."

"Promised time was not kept. I, the customer, had to call to find ot what was the status of my call."

"Justin, arrived within minutes of our call. We have had several call about our unit and replaced 3 thermostats and the unit still didn't function properly. Justin took his time to analyze the problem and in a short amount of time he fixed our problem. And if has been working fine since then. I hope it continue to work. Justin was great!"

"The technicians were on-time and professional and gave me the information I needed."

"He got here at the beginning of the service window, took care of his business and left."

"Trevor was polite and professional. He knew his job exactly, and worked proficiently."

"On time and had the equipment on hand."

"Donnie is the best."

"NO PROBLEMS OCCURED"

"Because the work was completed in a timely manner."

"He check heating cooling filters electric connection all over"

"Very impressive service"

"Very professional"

"The technician was prifessional."

"Efficient service as always with a smile."

"Gene Anderson is a very well informed gentleman.Enjoy his visits to our home."

"As always, Donnie is the best! Skilled, knowledgeable, and courteous."

"The technician was very courteous and came over quickly to fix my problem"

"Very thorough."

"Arrived within an hour. Was very courteous and showed me how to use the thermostat. Technician before installed new thermostat but had it set for "cool only""

"Prompt, efficient service"

"Because the service was excellent"

"Work was done in a timely manner."

"Informed us of arrival time, was friendly and competent."

"Gene was on time, very professional and yet, friendly, and he knows what he is doing everytime."

"he is always very polite and knowlegeable"

"Not sure why a salesman came along. Wasn't asked for, needed or necessary. Was nice talking to him as well, but that's not the point, is it?"

"Prompt service when called"

"Excellent tech"

"Still waiting for the hood to be installed on my a/c unit. Plus Gene is to come by and inspect the installation of the air duct upon it's completion. Still waiting. Dissatisfied with One Plumber. Did not keep their slotted time for insulation of my hot water tank. When plumber came out he brought electric tank, instead of gas. Had to go back. He left my house a mess when he left. The low rating is on One Plumbing."

"knew his job-went right to work-answered several of my questions!"

"Tech was extremely helpful."

"On time as schedule. The two men was very professional and courteous."

"Service tech was punctual, polite, and clean"

"he was professional and thorough"

"Kind,courteous, and very professional"

"The technician contacted me in a timely manner and performed the service in a professional and efficient way."

"Promo parts replacement and works good now."

"competent, friendly"

"Tech knew his job. Most efficient. Arrived at 9:25 for a 10:00 to 12:00 window. Was polite and friendly."

"I appreciate Crystal for scheduling our service appointment and calling ahead when technician was headed our way. Josh was polite and friendly and very knowledgeable about hvac systems."

"Great customer service and answer any questions I had. Made sure I understood and educated me on the new thermostat"

"They are always professional."

"While the technician checked the system for the elusive problem everything seemed to be in order. The run capacitor was checked and found to be in tolerance. He did add a small amount of freon but felt that was also not significant. This problem has occurred 2 previous times but seem to be a year or so apart."

"Professional"

"Prompt service, friendly and knowledgeable tech"

"It was great except they forgot to wrap the low voltage wire on the heat pump. The task was on the work order."

"Technician was very competent"

"Very professional and courteous"

"Service on local level is great! Call center is horrible, person I first talked to I couldnt understand then when we were almost finished, call was dropped on her end. Called back and was very pleased with the person I then talked to, no problems. The call center should be a local person."

"Prompt, thorough, good explanations."

"Solved our problem"

"Technician was very informative"

"justin very professional and know his job."

"Got the A/C functional and diagnosed problem, ordered part"

"Because I am not new to this company, and they have always been there for us"

"Technician was prompt, courteous, very knowledgeable and thoroughly inspected our ac/heating unit. Excellent service! A+"

"Good service"

"Friendly technician, arrived a bit early (we received notice that he was coming early!), and he was thorough and fixed the problem."

"Courteous and got the job done."

"The effort he took to look up the parts I neededget it in a timely manner and Returning to install"

"He is a very sharp tech."

"The technician was very knowledgeable, helpful, and has personality. I'd recommend him any day of the week."

"Gene does an excellent job. He is on time and knowledgeable about the product. Answers any questions and explains what he has done with the unit that day. Very polite too."

"technicians are very friendly and get the work done."

"Mr Gene is very thorough and professional."

"They were on-time, very courteous and professional."

"Tech was very helpful and knowledgeable"

"Everyone, including office staff, were professional in every way. The lady who set our appointment kept in communication, everyone showed up on time, phones were answered when I called, the installers (David and Trevor) did a great job, cleaned up well after themselves, and were really nice."

"reliable. local"

"I was quoted a price by phone without looking at the the attic."

"Promp and thorough job"

"If the technician knew the system had more damage should have fixed entire unit at that time I am a disabled veteran on a fixed income money is really tight"

"prompt service and very helping to our needs."

"Timely and very professional service."

"Shelton was a very good tech."

"Technician was knowledgeable about the job on hand."

"Resolved cooling issue promptly and we were not charged as the issue was deemed under warranty."

"I can already notice the results of the work"

"I've been a customer for a long time. The people I deal with are very courteous, polite and willing to help. The technician, Jerry Bolen, is very polite, efficient in checking the unit, and doing the services needed. I am well pleased!"

"Gene is the best He is thorough and I trust him."

"Friendly, knowledgable and efficient service."

"Great job every time. That is why I will always ask that he come to our home."

"On time, called before arrival, did a thorough job."

"The technicians were great and helpful. The sales consultant was knowledgeable but his black american flag mask was unprofessional. Thats why I gave the one rating. Especially knowing that my sister who has an account with climate control complained about the same issue. I suggest CC have employees enforce plain mask as a part of their uniform policy."

"The tech sent to our residence was very knowledgeable, and handled the questions raised by the home inspector in a way a lawman could understand. He is a credit to your company, and his profession."

"Thanks to your tech, Eric, we discovered mold in our unit."

"Nice, courteous and knowledgeable service expert repaired their product quickly and effectively."

"I was told I would get a smart thermostat control. And I get just a normal thermostat."

"Justin has always been very professional, courteous and trustworthy. He is the type of person I feel we could leave the key under the mat and he would go in and do his job lock back up and place the key back. You should feel great to have an employee like that."

"Efficient knowledgeable"

"The technicians were patient professional and willing to answer any questions with no rush"

"Because he's very good at what he does and he's nice also we love him"

"Professionalism knowledge"

"Justin is a very knowledgeable and professional employee and it is always a pleasure to have him service my unit. I like the idea that the same person comes every time as they are familiar with where the unit is located ."

"Pleasant man, did work quickly and apparently well."

"Joshua was very professional and answered all my questions"

"Prompt, courteous, thorough and unobtrusive"

"Justin is always very thorugh and knows what he's doing. He's ordering a new filter now and has to return yet with it to complete this springs checkup -- should be in soon I think."

"punctual, notified in advance, thorough, id's problems & recommends solutions completes tasks quickly, communicates well"

"The outside unit could not be serviced due to lightening. Technician said inside unit was dusty but did nothing about it. Technician talked NON STOP."

"They did an excellent kid as always, but they forgot to blow out the drain lines."

"Professionalism, and knowledge of tech."

"Efficient and professional service with no clean-up required on customer's part"

"Very personable, Shared information about new products and left me phamplets. Knowledgeable, Effficient"

"Polite and professional"

"In and out in one day, cleaned up after."

"Very professional,courteous, and knowledgeable technicians"

"My local Climate Control people always provide on time service and are never needed to be called back with any sort of problems."

"When the tech finally came out he was very friendly and knew just what to do. Had problems with the weekend operators over the phone abd Tech never showed up, was told the weekend operator dispatch my number to another source, no one never called me back. Got phone call on Monday morning, person who called was very apologetic and stated they had new people answering phone on weekends he dispatch someone right away that morning"

"great service and very professional"

"Service was quick and efficient. The night surprise is, I replaced ventilation and it was under warranty. No charge for service. They were an honorable company and fixed without hesitation."

"Always very friendly and answered all of our questions."

"Very professional, told use what to do to keep are systems running in good condition until the next service"

"Quick, efficient and Donnie is a very nice guy!"

"The service was quick and efficient to repair vent that had fallen off due to animals that had gotten in during construction when old vents replaced 7 months ago. The service was free due to warranty. I was surprised, no bill!"

"Mr. Anglin was very professional on his job, and answered all the questions that I asked him, also he was very friendly."

"The access door fell off after he left!"

"While the costs were too high, Roman did a great job. Only problem is your appointment desk never, repeat, never matches appointment details with the servicing tech. You need to work on this."

"Unit that was installed in 2018 has been out of service for 5 days so far pending a replacement on a motor. Service team shows no urgency and Im getting charged $330 for the replacement."

"Only cause I've got a big repair bill to pay."

"Always great service and very good technicians."

"Donnie Anglin my Service Technician was very friendly and did his job well and fast."

"Salesman knowledgeable, very courteous. Technicians very quiet, quick steady workers."

"UV light system was significantly marked up. It can be purchased online for $199, and I was charged $500. I would like to develop a long term trusting relationship with Climate Control; however, I am now cautious regarding pricing that will be charged for more significant equipment."

"Trevor was efficient, and professional. I would have preferred that he wear a mask."